Field Service Manager - Traverse City MI

Company : Applied Innovation

Job Type : Full Time

Traverse City, Mi

Number of Applicants

000+

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Job Description - Field Service Manager - Traverse City MI

Applied Innovation is an equal opportunity employer and seeks a team-focused, self-directed individual to manage the Northern Michigan service team. This team is responsible for servicing Kyocera, Ricoh, HP, and Canon MFPs (multifunction printers) and printers.

Key Responsibilities
Essential functions include, but are not limited to:

Communicate effectively and professionally with team members, customers, and leadership.
Manage daily team operations, troubleshoot service issues, and facilitate conflict resolution.
Motivate, coach, and develop technicians through performance reviews, individual development plans, and regular one-on-one and team meetings.
Strengthen customer service capabilities and ensure a high level of client satisfaction.
Use service reports and analytics to identify trends and opportunities for improvement.
Drive performance to meet or exceed industry benchmarks and internal KPIs.
Coordinate and schedule manufacturer training and certification.
Assign equipment, manage territories, and ensure geographic coverage and efficiency.
Foster a strong, positive team culture within the Northern Michigan branch.
Monitor staffing levels to align with workload, equipment type, technician expertise, and geographic needs.

Minimum Qualifications

5+ years of experience in the copier/printer industry or a comparable technical service field.
Ability and willingness to travel regularly within Traverse City and throughout Northern Michigan.
Strong organizational skills and the ability to manage time and priorities independently.
Excellent verbal and written communication skills.
Demonstrated ability to develop, coach, and inspire teams.
Collaborative mindset with a forward-thinking, strategic approach.
Strong problem-solving abilities with a focus on process improvement.
Open to feedback, new ideas, and innovation.
Valid Driver’s License with a clean driving record, including no DUI’s in the past 5 years.
High school diploma or equivalent

Work Environment & Physical Requirements
This role requires occasional lifting of equipment, as well as travel by car. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Employment Type
This is a full-time, exempt position. Employment with Applied Innovation is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Compensation & Benefits
Applied Innovation offers a competitive compensation package including:

Medical, dental, and vision insurance
Life insurance and short-term disability
401(k) retirement plan with company match
Paid time off (PTO), holidays, sick, and vacation
Professional development opportunities

Equal Opportunity Employer
Applied Innovation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, marital status, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

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Field Service Manager - Traverse City MI

Job Description - Field Service Manager - Traverse City MI

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