Field Service Quality Control

JOB SUMMARY 

The Field works with our customers and installers to ensure projects are completed on time and meet our expected level of quality.  This is key position in our organization and vital to our overall performance as a contractor to the builder industry.  As such, the Field must be an “installer-friendly” individual and help maintain our “installer-centric” culture which is critical to our business and success.   

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Promote a safe, injury/accident-free culture.
• Provide updated status checks on the stages of home construction.
• Manage relationships with key customer contacts.
• Initiate corrective action to emergent issues.
• Ensure installation quality is acceptable.
• Primary point of contact on customer installation issues as well as accidents and mishaps on-site.
• Work closely with GM, Director of Operations, Management team and other managers/supervisors to identify best practices in all functional areas.

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Undergraduate degree in Business or relevant field.  Experience in a relative position will also be considered in lieu of college degree.
• Excellent communication skills both oral and written.
• Functionality in Operations, Customer Service and Sub-Contractor Management.
• Knowledge of flooring installation systems pertaining to single family home construction.
• Highly collaborative and works well with others.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices and jobsites; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of documents and products.
 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching
   

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.