Field Service Representative

Description

Objective: The Mass Merchant Field Sales Representative is accountable for the sales and store-level relationships with the Mass Merchant stores within their given territory, being the face of the company at the store level. The role is tasked with cultivating and maintaining relationships with sales and operations personnel of each assigned store to ensure the success of programs and special-order business. In addition, work with SFP inside sales and call center personnel to maximize sales and coordinate activities within their territory.

Duties/Responsibilities

· Responsible for achieving the monthly sales plan by increasing sales and gross margin within their territory

· Provide regular updates on sales, market status, opportunities, and critical issues to the division and Mass Merchant sales team.

· Participate in contractor events and in-store product demonstrations.

· Generate new business with non-program products and develop innovative methods to increase store sales.

· Act as an expert in the market by having thorough knowledge of competition, market trends, pricing, and market opportunities.

· Cultivate relationship with Mass Merchants’ outside sales team (PSEs & PARs)

· Update, distribute, and maintain SFP binders to all stores.

· Ensure all stores are adequately supplied with literature, samples, and brochures.

· Down stock and merchandise on stocked program products

· Conduct product knowledge (PK) sessions with all store associates regularly to ensure store personnel are comfortable selling our products.

· Manage claims resolution and product returns in a timely manner. 

· Develop a relationship with RTV clerks.

· Establish and maintain a relationship with the receiving department to ensure the efficiency of delivery.

· Follow up on all active quotes

· Other duties as assigned

Requirements

Required Skills/Abilities

· Extreme focus on customer service 

· Ability to develop and maintain relationships with customers and team members.

· Continuous improvement toward excellence 

· Solid organizational, communication, listening, and presentation skills.

· Strong work ethic 

· Self-starter, disciplined individual able to manage their schedule effectively with moderate manager intervention.

· Strong moral and ethical values both professionally and personally

· Avoid over-committing or over-promising.

· A persuasive teaching style to communicate the company's products and services.

· Intent on listening and able to communicate in a concise manner while being willing to ask questions.

Qualifications 

· 1-2 years working in the building materials industry or a similar industry preferred.

· High School Diploma

· Clean driving record for the past 5 years

Physical Requirements: 

• Work is conducted in an office/field setting with sedentary to moderate physical effort associated with using a computer, copier, etc.

• Ability to walk, sit, or stand for extended periods 

• May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds 

This job description summarizes the nature of work, skills, abilities, and essential functions; it is not a comprehensive listing of duties or responsibilities.

45-55k pending experience

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