Field Service Representative

Description

A Field Service Representative serves as a technical and administrative representative for on-site and remote support customer equipment. In this role a Field Service Representative will complete customer service assignments including on-site and remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems.

Responsibilities:

? Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely.

? Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power’s recommendations and best practices.

? Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid.

? Accurately report and update all equipment histories. Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers representatives.

? Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice.

? Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems.

? Capable of reading applicable drawings and technical manuals.

? Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams.

? Ensure all work complies with customer and EPC Power safety policies and procedures. Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements.

? Travel 25%-75%

? Other duties and responsibilities within the scope of position as needed or assigned

Requirements

? Bachelor’s degree in Engineering, Physics, or similar technical field or years of experience troubleshooting/repairing electro-mechanical systems or equipment

? Some energy industry experience preferred, but not required

? Ability to understand and comply with all customer and EPC Power safety policies.

? Computer skills, with proficiency in Microsoft software. Salesforce experience is a plus.

? Willing to travel domestically and internationally overnight, as needed, up to 75% of the time (typically 25%)

? Strong problem-solving and troubleshooting skills

? Ability to work well within a team and clearly communicate technical progress and challenges

? Ability to stand, sit, reach with hand and arms, stoop, kneel, crouch and lift/move up to 50 pounds. Visual and hearing acuity required.

? Must possess or be able to obtain a US Passport with 3 months of employment

? Possess a valid driver’s license and an acceptable driving record. Candidates must be physically able to operate vehicles in a safely manner.

Desired Skills:

? Experience with AutoCAD Electrical

? Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses

? Experience with NI/Labview, Python, MatLab/Simulink, and/or C programming

? Experience with CANBus and Modbus Communication

? Hands on lab skills, prototyping, testing, and cable harness fabrication

? Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ

? Experience commissioning multi-MW energy projects

? Experience with typical commercial and industrial electrical power (480Vac, 3p)

Benefits:

? 401(k) Matching

? Health Insurance

? Dental Insurance

? Vision Insurance

? Disability Insurance

? Employee Assistance Program

? Flexible Spending Account

? Life Insurance

? Paid Time Off

? Tuition Reimbursement

EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary: $75,000 - $95,000