Field Service Representative

 Join INTEGRA Biosciences—A Leader in Innovation

INTEGRA Biosciences is a global leader in innovative liquid handling technologies serving the medical diagnostics, pharmaceutical, biotech, and food industries.

We’re looking for a Field Service Representative who thrives in a hands-on, customer-facing role—someone who enjoys solving technical challenges and making a real impact in the lab environment.  This role is primarily focused on the Greater Boston area, with additional required travel to client sites located in the Midwest and Canada.

What You’ll Do

• Deliver On-Site Technical Service
  Travel to customer sites to diagnose, troubleshoot, and repair equipment across a range of INTEGRA products (MEDIACLAVE/MEDIAJET, VIAFLO 96/384, ASSIST Plus, VIAFILL, WELLJET, ASSIST).
   
• Maintain & Optimize Equipment Performance
  Perform preventive maintenance, calibration, and system testing to ensure accuracy, reliability, and compliance.
   
• Troubleshoot Complex Issues
  Resolve mechanical, electrical, and software problems quickly to minimize customer downtime.
   
• Support & Educate Customers
  Communicate clearly before, during, and after service visits—providing recommendations to improve equipment performance and longevity.
   
• Keep Accurate Service Records
  Document all service activities, parts usage, and equipment status using ERP systems (SAP/Salesforce).
   
• Balance Field & Office Work
  When not traveling, manage administrative tasks and service documentation.
   

 Required Skills and Experience

• Technical training or hands-on experience in equipment repair, maintenance, or field service
• Strong troubleshooting skills across mechanical, electrical, and/or software systems
• Experience in life sciences or laboratory environments is a plus
• Proficiency with Microsoft Office and ERP/CRM systems (SAP, Salesforce preferred)
• Excellent communication and customer service skills
• Ability to work independently, stay organized, and make decisions in the field
• Flexibility to balance travel and administrative responsibilities
• Valid driver’s license required

Travel & Work Environment

• Requires 50–75% travel, primarily within the Greater Boston area, with additional travel to Midwest locations (e.g., Chicago, Minneapolis) and Canada, including occasional overnight stays.
• Field-based role with a mix of on-site service and remote administrative work
• Requires a professional, customer-facing presence

 Why Join INTEGRA?

• Work with cutting-edge lab technology
• High-impact, hands-on role with variety in your day
• Opportunity to grow within a global, innovative organization
• Collaborative team environment with ongoing support
• Autonomy to manage your schedule and service territory
• Competitive salary and benefits package

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise the job description at any time. The employee must be able to perform the primary functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the primary functions of their job, absent undue hardship. INTEGRA Biosciences US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.