Field Service Representative

Job Summary

The Field Service Representative is responsible for providing on-site technical support, including preventive maintenance, troubleshooting, repair, calibration, installation, and customer training for analytical instruments. This role ensures equipment operates efficiently while delivering high-quality customer service and technical support.

Duties and Responsibilities

• Perform preventive maintenance on analytical instruments.
• Troubleshoot and diagnose equipment issues.
• Repair and calibrate instruments at customer sites.
• Install equipment and ensure proper operation.
• Provide customer training on equipment usage and maintenance.
• Manage inventory related to service activities.
• Coordinate trip planning and scheduling for service visits.
• Complete administrative tasks related to field service operations.
• Maintain high levels of customer satisfaction and support.
• Work independently to resolve technical issues efficiently.
• Travel extensively to customer locations as required.

Requirements

• Minimum 3 years of experience troubleshooting, repairing, and maintaining complex analytical instruments.
• Strong technical troubleshooting and problem-solving skills.
• Ability to work with electronic schematics, test equipment, and repair tools.
• Associate's degree in Engineering or a related technical field.
• Ability to work independently.
• Strong commitment to customer satisfaction.
• Availability for frequent overnight travel.
• Valid driver's license and passport.