Field Service Sales Manager

Title: 

Field Service   Sales - Territory Manager 

FLSA Status: 

Exempt

Shift: 1st

Reports to: VP of Sales – Service

Department: 

Employment Status: Full-Time

Supervisory   Responsibilities: 

No

Location: Various

Date Created/Last   Evaluated: 

6/18/2024

Summary 

As the   Field Service Sales - Territory Manager, you will excel in customer service   by driving the sales of new service agreements. Your responsibilities will   include managing designated territories and building and nurturing customer   relationships aimed at securing both immediate service requirements and   long-term maintenance agreements.

Qualification Requirements

To succeed in this role, you should have prior sales   experience, ideally in the commercial energy or utility service industry,   including parts and/or service. You must have a strong sense of urgency and a   commitment to providing superior customer service. The ability to work   independently within an assigned territory is essential. The following   requirements represent the necessary knowledge, skills, and abilities for   this position.

Minimum Qualifications JOB DESCRIPTION

• High school diploma or equivalent.
• Prior sales experience.
• Industry experience in power        generation equipment service/sales or a similar field preferred but not        mandatory.

· Bachelor’s   Degree: Preferably in business, marketing, engineering, or a related field.   Some positions may accept equivalent experience in lieu of a degree.

Knowledge, Skills and Abilities 

· Mechanical   / Electrical aptitude, self-motivated

· Adequate   knowledge of commercial engine products, recommended maintenance schedules,   and technical experience to support service sales. 

· Ability   to express ideas and influence others in a positive manner to accomplish work   goals

· Ability   to work with limited supervision and in a team atmosphere

· Experience   working an assigned territory

Essential Functions

· Engage   in consistent cold calling to attract new customers, thereby increasing   service sales and market share within the assigned territory, which may   include engineers, contractors, utilities, and end users

· Conduct   site audits, assess customer equipment technically, and prepare   service-related proposals.

· Maintain   accurate customer call lists, opportunity pipeline, and forecasts using   Customer Relationship Management (CRM) software.

· Foster   positive relationships with both external and internal customers by   addressing their concerns promptly and providing necessary justification   material when needed.

· Identify   and qualify sales opportunities, effectively communicate the opportunities to   the executive management team.

· Communicate   any significant active or potential concerns to the manager and relevant   parties.

· Uphold   a consistently positive, productive, and professional work ethic.

· Demonstrate   proficiency in MS Word, Excel, and PowerPoint software.

· Possess   excellent verbal and written communication skills.

· Fulfill   any additional responsibilities as assigned by the manager.

Physical   Demands

· In the execution of job responsibilities,   the employee will frequently engage in activities such as standing, sitting,   talking, hearing, and utilizing hands and fingers to operate computer and   telephone equipment. Additionally, the employee may need to reach, stoop,   climb, and kneel to gather necessary information for proposal creation. •   Some lifting, ranging from light to moderate, may be required.

• Ability to uphold the stress        of routinely travel via vehicle or air with occasional overnight trips

Work Environment 

· The   working environment may entail prolonged exposure to inclement weather   conditions such as rain, extreme heat, or cold during customer cold calls.   Additionally, there may be periods of heightened noise levels while   inspecting and operating customer equipment, as well as potential exposure to   electrical shock. Other environmental factors may include exposure to toxic   or caustic chemicals, wet and/or humid conditions, vibration, and proximity   to moving mechanical parts.

The statements above aim to outline the typical tasks and level of work carried out by individuals in this role. They are not exhaustive and do not encompass all responsibilities, duties, and skills necessary for the position. Additional duties may be assigned to employees at any time