Field Service Specialist

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles), candidate should be able to lift up to 50 lbs, climb on a ladder when needed. To support our customer requirements including regular business and projects support flexible to work in different shifts or late hours is expected.

Desired Skills & Experience
Responsibilities:
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
Printer break-fix and installation
Smart hand support for IT Network and Unified Communications team to install network equipment, coordinate with Clients third-party suppliers for issues/repair of circuits and RMA.
Provide eyes, hands and feet support for network issues including setup, installation and supporting the configuration as needed. Onsite support on testing circuits, connectivity, and validation of network equipment.
Shipping coordination, Disposal, redeployment, and Asset reclaim including the equipment in Telco rooms.
Hardware Refresh, Depot Services support
Warranty and Out-of-warranty repair and replacement
Walk Up Support /Tech Stop Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management

Depot Operations
Coordinate with external vendors for dispatch support.
Identify and resolve hardware and software application conflicts.
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
Responsible for asset tagging and entering all incoming equipment into our asset management system.
Collaborate with cross functional teams to properly onboard incoming new hires.
Ensure that hardware is properly assigned and updated into our management system.
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
Ensure that resolutions are consistent with company standards and policies.
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