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Field Service Specialist - NYC

salary Salary :

$90,000 - 100,000 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Field Service Specialist - NYC


FIELD SERVICE SPECIALIST (Permanent)
Our client, an international manufacturing organization with its US headquarters in WNY, is seeking a Field Service Specialist based in the NYC area servicing the Northeast region.

 

Responsibilities:



  • Perform responsibilities for the startup and commissioning of company equipment

  • Create and maintain positive, professional relationships with customers, offering recommendations for various services & upgrades where available in an effort to drive sales opportunities

  • Troubleshoot and diagnose issues on equipment, performing all necessary repairs and ensuring optimal functioning

  • Accurately document work both in field service reports and computer systems so it is thoroughly tracked, completed, and warranties adhered to

  • Provide after-hours support to address critical service issues on an on-call basis

  • Manage email and phone correspondence regarding service calls, issues, complaints, etc.  Schedule service visits accordingly

  • Provide training sessions for service and installation teams, contractors, and customers to ensure proper education and knowledge of company products

  • Provide assistance when equipment is being connected to customer networks and the internet to ensure it is functioning appropriately

  • Collaborate with various internal departments on project-specific initiatives—engineering, sales, project management, etc.

  • Other duties as assigned/as necessary

 

Details:



  • Position is full-time, direct hire

  • Travel 40%-60% (majority in the NYC area with approx. 10%-20% to other major Northeast cities (ex. Boston, Philadelphia))

  • $90,000 - $100,000 annually depending on experience

  • Vehicle allowance ($675 monthly), Mileage reimbursement ($0.42/mile), company computer & cell phone provided

  • Degree in Mechanical/Electrical Engineering, Applied Engineering, or similar

  • Strong understanding of HVAC systems, Building Automation Controls, and Variable Frequency Drives

  • Experience in commercial construction is a plus

  • Excellent customer service skills

  • Great interpersonal and communication skills (written and verbal)

  • Strong organization skills and time management skills

  • Strong attention to detail

  • Self-motivated

  • Relocation not available 

  • Candidates must be authorized to work in the United States; Visa sponsorship is not available

  • All employees and applicants, please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: https://dol.ny.gov/posting-requirements-0https://www.dol.gov/general/topics/posters#workplace-posters







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