Field Service Supervisor

Position
We are seeking a Field Service Supervisor for our office in Orange, CA.

Primary Objectives/Scope
Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote Service Technician's productivity and job-related personal growth.

Essential Job Duties

• Routinely demonstrate and create a helpful and positive work culture

• Encourage and build positive relationships, communicating effectively with all co-workers, outside customers, and vendors

• Conduct yourself at all times as the public image of the company in accordance with the company's Code of Conduct

• Meet or exceed team productivity goals on various metrics including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration

• Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance

• Maintain technical knowledge of all products

• Make recommendations to the Field Service Manager for any identified service training needs

• Assist the Sales department with sales demos as requested

• Handle service calls in the event that the open call load is high

• Perform other duties as assigned

• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees

Qualifications

• Excellent communication skills, both verbal and written; strong customer service skills

• Strong relationship management skills with customers, vendors, and employees

• Exceptional mechanical aptitude and demonstrated troubleshooting skills with digital office equipment

• Effective organizational skills with the ability to manage conflicting demands and priorities

• Demonstrates initiative, seeking out relevant information to make timely decisions

• Strong work ethics and ability to work as an effective, collaborative team member

• Computer literacy and experience working with MS products: Outlook, Excel, and Word

• Ability to work evenings and weekends during peak periods

Experience

• Associates degree or equivalent

• 3+ years of related experience required, industry experience preferred