Field Service Supervisor

We are seeking a Field Service Supervisor for our office in Pleasanton, CA.

Primary Objectives/Scope:
Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote service technicians' productivity and job-related personal growth.

Essential Job Duties

• Routinely demonstrates and creates a helpful and positive work culture

• Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers, and vendors

• Conducts self at all times as the public image of the company in accordance with the organization's Code of Conduct

• Meet or exceed team productivity goals on key performance metrics including gross calls per day, incomplete calls, callback rate, efficiency rating, EU rating, daily time detail, and average call duration

• Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance

• Maintain technical knowledge of all products

• Make recommendations to the Field Service Manager for any identified service training needs

• Assist the Sales department with sales demos as requested

• Handle service calls in the event of high open call volume

• Perform other duties as assigned

• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees

Qualifications

• Excellent verbal and written communication skills; strong customer service orientation

• Strong relationship management abilities with customers, vendors, and internal staff

• Exceptional mechanical aptitude and proven troubleshooting skills for digital office equipment

• Effective organizational and time management skills; ability to manage competing priorities

• Demonstrated initiative and good judgment in decision-making

• High ethical standards; effective and collaborative team player

• Proficient with MS Office applications: Outlook, Excel, and Word

• Availability to work evenings and weekends during peak periods