Field Service Technician

Summary

Direct Hire

$24.00/Hour + Overtime 

The purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both company and customer/field locations. Service Technicians are required to travel as scheduled for work at offsite locations. Service Technicians also perform general tasks related to toolbox fabrication, inventory, and provide backup support to other positions.

Description of Duties

Timely, accurately, and efficiently performs the following job duties:

• Repair/Service Work
  Inspects and repairs tools both in the shop and the field. Performs in-house calibration of tools.
• Field Service Work
  Travels (up to 40% of the time) to customer sites and offshore to operate our tooling on their applications.
• Computer/Database Work
  Enters repair information into the computer to make service reports, including tracking of parts used from stock.
• Toolbox Fabrication
  Modifies and prepares toolboxes for our tool kits, including painting and applying decals as needed.
• Booth Shipments for Exhibitions
  Packs and unpacks our booth and tools for various trade shows.
• Inventory
  Responsible for keeping records of inventory used for repairs and assists with physical inventory counting.
• Training and Demonstration
  Travels (up to 40% of the time) to customer sites and offshore to perform training, offer demonstrations, and support the sales activity of the company.
• Conversions
  Performs product conversions according to production orders as required.

Knowledge & Skills:

• Understanding of calibration procedures and standards to ensure tools are functioning accurately.
• Familiarity with electrical components and systems (if applicable to the tools) for diagnosing and performing minor electrical repairs or adjustments.
• MS Office Proficiency
• Skill in modifying, assembling, and preparing toolkits, including painting, labeling, and organizing tools properly.
• Ability to track parts used, maintain inventory records, and assist in physical inventory counts.
• Knowledge of production processes to perform product conversions according to specifications.
• Competence in demonstrating tool use and training customers on equipment in both one-on-one and group settings.
• Understanding of workplace safety procedures and compliance standards, especially for field and offshore environments.

Job Functions

The ability to:

• Timely, accurately, and efficiently carry out each of the job duties described above
• Perform the work in a logical, orderly, and skillful manner
• Organize, prioritize, and complete all job responsibilities and objectives with minimal supervision, within assigned deadlines
• Follow oral and written instructions
• Maintain a high level of quality work product and output
• Work in a harmonious manner, accept supervision and directions, and interact in a cooperative and professional manner with supervisor, co-workers, and customers
• Work in a team environment to provide good customer service
• Maintain regular and predictable attendance
• Work full time and arrive for work on time
• Maintain a professional business appearance and demeanor
• Maintain safe working conditions and perform work in a safe manner

Physical Requirements:

• Must be able to lift 50 lbs unassisted
• Must be able to climb ladders and scaffolding

Travel Requirements:

• Worker must have a valid driver's license
• Worker must be able to rent cars while traveling