Field Service Technician

Description

As a Field Service Technician you are responsible for traveling to different work sites to troubleshoot and service customer's windows and doors.  

  · Driving to and from job sites and / or service locations. 

· Loading all parts and tools needed for the scheduled jobs into the company service trucks.

· Responsible for the carrying out all tasks involved with fulfilling a warranty claim 

· Planning for and obtaining all parts necessary for the completion of the job (this is to include inspecting for quality and correct fabrication).

· Performing warranty services which may include replacement, repair, and maintenance of company product.

· Maintains accurate, up-to-date records on vehicle maintenance, fuel purchases, incident reports, accident reports, vehicle condition reports and other records requested from management

· Performs minor maintenance tasks on assigned vehicle as required

· Responsible for operating assigned vehicle in a safe and courteous manner

· Communicates any scheduling issues and / or changes in advance with the field service leadership

· Relays any equipment or resource needs to the Field Service Manager.

· Follows Field Service Appointment Procedure

· Submits Field Report as defined in the Field Report Procedure

Requirements

· Must be available to travel within California, as well as out of state, when required (Flying may be required).

· Must be able to read, write, and understand English and to clearly communicate over the telephone, Spanish speaking a plus

· Must have and maintain a valid California Driver’s License with an exceptional driving record

· Must have ability to recognize vehicle maintenance needs

· Must have good customer service skills

· Must possess advanced company product knowledge

· Must be able to lift and carry up to 50-75 pounds

· Must be able to stand for a long period of time

· Must maintain a presentable appearance and demeanor

· Must have basic computer skills

· Must be able to operate an iPad, navigation system, and company cell phone