Field Service Technician

Purpose of Position 

Travels to customer locations to provide on-site customer   service. This includes troubleshooting   problems, providing training overview, repairing units, supervising unit   installations and/or performing installation, and testing equipment to   specified standards.

PRINCIPAL DUTIES

1. Troubleshoots and resolves customer problems   with equipment at customer site. This   involves travel to various customer sites.

2. Performs all tests specified in specification   and contract.

3. Orders replacement parts to perform on-site   repairs or reworks in the field.

4. Reworks components and equipment within scope   of personal ability and contract.

5. Supervises the installation of units in   customer locations.

6. Provides training to customers on various   aspects of filtration equipment.

7. Maintain field service toolbox. Identify unique or special tools required   for field service. Recognize as   projects are developing.

8. Maintains and develops field service spare   parts list and inventory.

9. Performs monthly equipment checks to ensure   proper operation.

10. Works closely with Engineering, Sales, and   Quality assurance in order to determine failure analysis, provide insights   into product improvement, and maintain high quality standards.

11. Maintains a safe and organized work area.

12. Performs other related duties as assigned.

ADDITIONAL   ADMINISTRATIVE SUPPORT DUTIES: (When not traveling at customer site)

1. Review all required documents and test   protocols for all projects.

2. Review project Operations Manuals for accuracy   and content relative to each particular project.

3. Maintain project logs for current and upcoming   jobs.

4. Develop standard procedures for activities   related to field services and testing.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Able to perform all tests specified in   specification and contract.

2. Requires the ability to read and follow   blueprints and product drawings.

3. Mathematical ability is needed to be able to   run tests and figure percents.

4. Reading skills are necessary to interpret   manuals and standards and to read specifications.

5. Possesses a professional business attitude   along with excellent written and verbal communication skills.

DECISIONS AND RESPONSIBILITIES

1. Must determine the best way to resolve unit   problems in field.

2. Determine if units are performing with spec   and operational parameters.

3. Answers customer questions with ability or   after consulting with the proper personnel back at the factory in   engineering.

4. Performs job duties away from the factory with   minimal supervision

5. Must account for all company expenditures.

PHYSICAL REQUIREMENTS

1. Lifts up to 50 pounds.

2. Must have excellent eyesight to be able to see   welding or other defects.

3. May be required to climb ladders or   scaffolding and crawl inside duct work.

WORKING CONDITIONS

1. Travels with as little as 1-2 days notice.

2. Works in a variety of customer locations with   potential exposure to dust, dirt, noise, and fumes.

3. Wears personal protective equipment as   required.

SPECIAL QUALIFICATIONS

1. Requires excellent customer service and   communication skills.

2. Experience in QC, testing, and/or customer   service is recommended.

3. Electrical experience such as basic wiring and   testing is recommended.

4. Experience with reading engineering drawings,   specifications, reports, and a familiarity with general metal fabrication or   welding are recommended.

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.