Field Service Technician

Description

Purpose of Position 

Travels to customer locations to provide on-site customer service. This includes troubleshooting problems, providing training overview, repairing units, supervising unit installations and/or performing installation, and testing equipment to specified standards.

PRINCIPAL DUTIES

1. Troubleshoots and resolves customer problems with equipment at customer site. This involves travel to various customer sites.

2. Performs all tests specified in specification and contract.

3. Orders replacement parts to perform on-site repairs or reworks in the field.

4. Reworks components and equipment within scope   of personal ability and contract.

5. Supervises the installation of units in   customer locations.

6. Provides training to customers on various aspects of filtration equipment.

7. Maintain field service toolbox. Identify unique or special tools required for field service. Recognize as projects are developing.

8. Maintains and develops field service spare parts list and inventory.

9. Performs monthly equipment checks to ensure proper operation.

10. Works closely with Engineering, Sales, and Quality assurance in order to determine failure analysis, provide insights   into product improvement, and maintain high quality standards.

11. Maintains a safe and organized work area.

12. Performs other related duties as assigned.

ADDITIONAL   ADMINISTRATIVE SUPPORT DUTIES: (When not traveling at customer site)

1. Review all required documents and test   protocols for all projects.

2. Review project Operations Manuals for accuracy   and content relative to each particular project.

3. Maintain project logs for current and upcoming   jobs.

4. Develop standard procedures for activities related to field services and testing.

Requirements

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Able to perform all tests specified in  specification and contract.

2. Requires the ability to read and follow  blueprints and product drawings.

3. Mathematical ability is needed to be able to  run tests and figure percents.

4. Reading skills are necessary to interpret   manuals and standards and to read specifications.

5. Possesses a professional business attitude  along with excellent written and verbal communication skills.

DECISIONS AND RESPONSIBILITIES

1. Must determine the best way to resolve unit  problems in field.

2. Determine if units are performing with spec  and operational parameters.

3. Answers customer questions with ability or  after consulting with the proper personnel back at the factory in   engineering.

4. Performs job duties away from the factory with  minimal supervision

5. Must account for all company expenditures.

PHYSICAL REQUIREMENTS

1. Lifts up to 50 pounds.

2. Must have excellent eyesight to be able to see   welding or other defects.

3. May be required to climb ladders or  scaffolding and crawl inside duct work.

WORKING CONDITIONS

1. Travels with as little as 1-2 days notice.

2. Works in a variety of customer locations with  potential exposure to dust, dirt, noise, and fumes.

3. Wears personal protective equipment as  required.

SPECIAL QUALIFICATIONS

1. Requires excellent customer service and  communication skills.

2. Experience in QC, testing, and/or customer  service is recommended.

3. Electrical experience such as basic wiring and  testing is recommended.

4. Experience with reading engineering drawings,  specifications, reports, and a familiarity with general metal fabrication or   welding are recommended.

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.