Field Service Technician

Summary  

A Service Technician, or skilled service worker, is responsible for providing technical repair and service of our product. The scope of their responsibilities may include installation, maintenance, and overall service of our windows and doors. Their responsibilities include diagnostic review, repair, and replacement of parts as well as the replacement and installation of our product. 

Qualification Requirements 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Minimum Qualifications 

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  High School Diploma or GED preferred  

  
  

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  2 years in home remodeling   

  
  

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  Punctuality is critical 

  
  

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  Window and Door maintenance preferable   

  
  

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  Working an iPad 

  
  

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  Have Rforce experience  

  
  

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  Comfortable checking and responding to emails 

  
  

Knowledge, Skills and Abilities  

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  Experience in a finish carpentry industry  

  
  

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  Valid Driver’s License in good standing 

  
  

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  Clean driving record 

  
  

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  Maintain vehicle registration 

  
  

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  Monitor service vehicle and make sure to keep it clean  

  
  

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  Highly organized with the ability to reflect empathy to customers  

  
  

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  Ability to install a window or door from start to finish, including trim work  

  
  

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  Lead Safe Certification preferred  

  
  

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  Proficient computer skills and Microsoft Suite products   

  
  

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  Ability to work independently 

  
  

Supervisory Responsibilities 

Essential Functions 

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  Make decisions based on job site evaluations for windows and doors that need service attention  

  
  

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  Understand correct installation process and proper functioning of windows and doors for evaluation  

  
  

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  Provide a good customer experience  

  
  

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  Promote the RbA Culture of “Let's be great together” with every interaction  

  
  

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  Perform services on all windows and doors whether it be due to installation or manufacturing  

  
  

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  Perform assessments of window/door issues and potential installation issues  

  
  

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  Other job duties as assigned 

  
  

Physical Demands 

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  Ability to lift 75lbs on a consistent basis, sometimes more than 100 lbs.  

  
  

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   Ability to work safely on ladders up to 30+ feet for an extended period of time 

  
  

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  Ability to set up, adjust, and operate a metal brake to bend, shape, and form materials according to specifications. 

  
  

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  Ability to squat, bend, walk, stand, twist and reach frequently  

  
  

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  Push and pull larger equipment/products frequently  

  
  

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  Good hand/eye coordination 

  
  

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  Excellent motor skills 

  
  

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  Ability to carry ladders, windows and doors 

  
  

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  Good Maneuver safely on uneven terrain or in tight spaces frequently  vision. Must be able to see minor glass defects and read tape measure 

  
  

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  Travel 

  
  

Work Environment  

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  On-Site Service Calls: Conducting on-site service calls to customers' homes to assess and address issues with windows, doors, or related products. 

  
  

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  Customer Interactions: Direct interaction with customers to understand their concerns, explain service procedures, and address any questions they may have. 

  
  

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  Varied Locations: Traveling to various locations within a designated service area to perform service tasks.  

  
  

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  Hands-On Work: Performing hands-on tasks such as repairs, adjustments, and replacements of window and door components to meet quality standards. 

  
  

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  Technology Use: Regular use of technology, including customer relationship management (CRM) systems, communication tools, and other software to manage and track customer interactions. 

  
  

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  Use of Tools and Equipment: Utilizing a variety of tools and equipment to perform service tasks, including hand tools, power tools, and specialized equipment. 

  
  

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  Customer Education: Educating customers on proper maintenance, care, and use of windows and doors to prevent future issues. 

  
  

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  Physical Demands: Engaging in physical activities such as lifting, bending, and climbing as needed to perform service tasks. 

  
  

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  Professional Appearance and Conduct: Maintaining a professional appearance and conduct while interacting with customers and representing the company.