Field Service Technician

Company Overview

Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! 

Position Summary

As the Field Service Technician, you are responsible for providing exceptional service to clients by performing scheduled pond and equipment maintenance, resolving technical issues, and enhancing the overall customer experience. This role involves hands-on work with pond systems, including filtration, pump, aeration, and plumbing systems, while maintaining a professional, customer-focused approach. This role requires a detail-oriented, proactive individual with strong technical and customer service skills to ensure each service call exceeds customer expectations.
 

Responsibilities

• Complete daily scheduled service appointments promptly and efficiently.
• Address customer concerns and questions regarding their pond, equipment, and fish during on-site visits.
• Recommend additional products and services to enhance the customer’s enjoyment and care of their pond.
• Document customer interactions and follow-up actions on the same day as service appointments, creating invoices in the field using a company-provided tablet.
• Install, troubleshoot, and resolve issues with pond systems, including various filtration, pump, aeration systems, and plumbing lines.
• Maintain cleanliness and organization of the company vehicle.
• Manage and track vehicle inventory to ensure all necessary tools and materials are available.
• Prepare for service appointments at least three days in advance, ensuring all required resources are ready.
• Maintain open communication with the Service Department to address scheduling, inventory, and job-related questions.
• Collaborate with the Senior Field Technician for technical guidance and support on pond-related issues.
• Support overall warehouse upkeep, playing a crucial role in completing building projects, plumbing tasks, and other maintenance duties within the warehouse. 
• Perform any other duties and responsibilities as needed. 

Qualifications

• 2+ years of experience in the Technical Service industry or Landscaping industry
• Basic computer skills, with the ability to navigate an iPad or similar device in the field for submission of customer information - Required
• High School Diploma or GED equivalent - Required 
• Capability to lift between 30 to 60 lbs, that include bending, continuous lifting, lowering, and carrying items - Required
• Ability to work outdoors in challenging weather conditions, such as heat, cold, and rain, for parts of the job - Required 
• Familiarity with ponds, aquariums, aquatic plants or fish - a plus! 
• Valid driver's license and satisfactory motor vehicle record - Required
• Available for varied weekly shifts including weekends, holidays, and high peak seasons (From March to August)  - Required 
• Demonstrated record of punctuality and attendance, ensuring a positive and professional demeanor. Highly organized, detail-oriented, friendly, and focused on safety and procedures with the ability to carry out job responsibilities in a high-volume, fast-paced setting.
• Bilingual (Spanish) ability - a plus! 

Benefits

• Full-Time, Permanent position
• 401k and company match
• Dental Insurance
• Medical Insurance 
• Vision Insurance 
• Employee company discount
• High-growth and promotion opportunities!