Field Service Technician

Seeking an experienced Field Service Technician to perform diagnostics, maintenance, and repairs on high-power EV charging systems. This role combines hands-on technical work with customer interaction and requires extensive travel.

Key Role Details

• Position Type: Full-time, Travel
  


• Industry: Electric Vehicle Infrastructure
  


• Location: Dallas, TX
  


• Department: Service Operations
  

Key Responsibilities

• Execute diagnostic, maintenance, and repair work on charging systems
  


• Perform commissioning and periodic maintenance interventions
  


• Work independently and collaboratively to maximize repair efficiency
  


• Document repairs thoroughly and consistently
  


• Provide feedback to remote service and development teams
  


• Coordinate service interventions within assigned territory
  

Requirements

• 2+ years support role in EV charging industry or related such as solar, Battery Energy Storage System, etc.
  


• Experience as electrician in low-voltage range (up to 1,000V)
  


• Technical certification or experience in electrical engineering
  


• Basic software and diagnostic skills
  


• Full stack IT infrastructure knowledge (hardware, software, network, telecommunications)
  


• Proficiency in MS Office (Windows, Excel, Word)
  


• Strong customer service orientation
  


• Professional communication abilities
  


• Experience working under time pressure
  


• Ability to manage urgent customer escalations
  


• Ability to lift 75lbs (components and units)
  


• Capable of repeated ladder climbing
  


• Able to stand/walk for extended periods
  


• Valid driver's license
  


• Valid passport
  


• Flexibility for overtime work
  


• Willingness for domestic and international travel
  


• Available for flexible hours
  

Benefits

• Medical Benefits with cost assistance. 
  


• Vision
  


• Dental
  


• Life Insurance paid by employer
  


• Disability
  


• Flexible Spending Accounts (FSA/HSA)
  


• PTO (minimum 16 days)
  


• Company holidays
  


• Company vehicle provided