Field Service Technician

JOB SUMMARY

As a Flooring Division Service Technician, your role will involve the servicing, repairing, and maintaining various types of flooring in residential construction. You will be responsible for reviewing service tickets, and completing tasks as indicated. This may involve measuring and cutting materials, removing and installing tile, LVP/Wood, or Carpet, and ensuring that the final product meets quality standards. Additionally, you may be required to troubleshoot and repair any issues with existing tile, LVP/Wood, or carpet as well as provide recommendations for upgrades or replacements. Strong technical skills, attention to detail, and the ability to work independently or as part of a team are essential for success in this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assess tickets – Flooring or wall material installation or repair needs
• Taking precise measurements and determining the materials required for the job
• Cutting, assembling, and installing flooring materials according to design specifications
• Ensuring that materials are flat, plumb, level, secure, and aesthetically pleasing
• Troubleshooting and repairing any issues with existing installations such as loose or hollow tiles, cracking grout, clicking floor boards, ripped carpet, or damaged surfaces
• Communicating effectively with teams to understand their preferences and address any concerns
• Maintaining a clean and organized work area, as well as following safety protocols to prevent accidents
• Regular and reliable attendance 

SUPERVISORY RESPONSIBILITIES

This position does not carry out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1-year related experience and/or equivalent training, or both
• Attention to detail a must
• Knowledge of different flooring types and installation techniques 
• Excellent organizational and communication skills
• Attention to detail
• Customer orientated approach
• Must be able to work in a team environment

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between spaces; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of documents
• Travel from job site to job site

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be exposed to loud noises
• May require working in hot or cold temperatures

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.