Field Service Technician

Position Overview: We are seeking a skilled and experienced Field Service Technician with strong mechanical and electrical aptitude to join our team. This role is critical to ensure the reliability and performance of repaired actuators and newly installed units at customer sites. The ideal candidate will have a high school diploma, 2 years related technical training, and 8-10 years’ experience working on electro-mechanical equipment in an industrial setting.

Key Responsibilities:

Inspect Returned Equipment:

• Evaluate actuator mechanical subassemblies by visually checking for signs of excessive wear or other mechanical issues.
• Interpret schematics to trouble shoot electrical deficiencies using multimeters, hipot testers, and custom functional test equipment.

Document and Process Deficiencies:

• Electronically record all identified issues to support quoting and subsequent repair job creation.

Repair and Refurbishment:

• Perform electrical and mechanical repairs and refurbish actuators to restore them to like-new condition.
• Validate completed repairs using final line test equipment to ensure they operate per original specifications.

On-Site Commissioning and Service:

• Travel to customers’ facilities to commission new equipment by verifying the mechanical installation is correct and checking the customers’ power and signal connections within the actuators.
• Operate installed actuators to confirm connected equipment operates without issue.
• Conduct general service work, including troubleshooting, replacement of motors, control assemblies, transformers, electronic chassis, and digital control modules.

On-Site Reporting and Compliance:

• Document all work performed on-site, including daily travel time and service hours.
• Attend customer required safety training sessions, either online or in person, prior to site visits.

Education:

• High School Diploma 
• 2 year technical degree in electronics with 10 years of work related experience.  

Experience & Other Requirements:

• Ability to read schematics
• Experience troubleshooting, repairing and testing electro-mechanical equipment
• Willingness to travel approximately 2-4 times per month
• Must be willing to drive (rental car provided) or fly to customer facilities on short notice
• Ability to work with customer’s representative in a safe and professional manner
• Ability to follow worksite instructions and procedures
• Complete site specific training requirements in advance or on site as required
• Proficient in general shop mathematics
• Methodical and detail oriented and able to work independently
• Good communication and interpersonal skills
• Predictable and reliable attendance is required

Physical Requirements:

• Must be capable of standing for extended periods of time. 
• Must be able to lift at least 50 lbs. on occasion. 
• Must be able to climb ladders
• Must be able to work outdoors in cold and warm weather
• Indoor work environment includes regular exposure to manufacturing areas that require the use of personal protective equipment such as safety glasses and hearing protection. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.