Field Service Technician

Join the area’s largest independent full-line authorized provider of the industry’s top-three manufacturers for copier, printer, and multi-function product (MFP) technology as a Field Service Technician.

The Field Service Technician with Ford Office Technologies is a professional who will travel to client locations and provide customer support for the installation and maintenance of network connected copiers, printers, and scanners. This job requires a combination of technical and critical thinking skills. 

This position is assigned to a territory and also works out of our Connellsville office as needed.

• Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
• Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
• Diagnose and fixing equipment malfunctions or breakdowns, either on-site or remotely.
• Provide technical support to customers, answering queries, and resolving issues.
• Maintain accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
• Troubleshoot: Identifying and resolving technical problems, both proactively and reactively.
• Safety: Adhering to safety protocols and guidelines while working on-site.
• Complete required training.
• Obtain needed certifications especially for new products.

• Ensures exceptional customer service.
• Excellent communication ability.
• Comfortable working independently.
• Set goals with little supervision.
• Strong work ethic.
• Desire to achieve success through hard work and commitment.
• Valid driver's license.
• Proof of insurability.

OUR MISSION STATEMENT 

“Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!”  

OUR CORE VALUES

Own It • Always Deliver • Continually Improving • Innovative • Optimistic 

These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.