Field Service Technician

OWL Services is Hiring a Field Service Technician!

Location: Memphis, TN (On-Site / Field-Based)
Schedule: Full-Time | 24/7 On-Call Rotation | 30–40% Overnight Travel
Pay Rate: $23.00–$25.00 per hour
Employment Type: Hourly

Description

OWL Services is seeking a skilled Field Service Technician to install, maintain, and repair electro-mechanical equipment in the field. This role is ideal for a mechanically inclined, safety-focused professional who enjoys troubleshooting technical issues and working independently.

Technicians act as the front line of service for customers, ensuring critical equipment such as POS systems, security devices, and other electro-mechanical components operate reliably. This role offers hands-on technical experience, overtime opportunities, and strong potential for career growth.

Overview

The Field Service Technician is responsible for diagnosing and resolving equipment issues while providing professional, timely service to clients. Technicians work across various customer sites and may travel overnight to support installations, repairs, and upgrades.

This role requires strong mechanical troubleshooting skills, attention to safety, and the ability to work independently while maintaining clear documentation and communication.

Responsibilities

• Troubleshoot, inspect, repair, and replace electro-mechanical devices including cash registers, coin changers, security equipment, alarms, and POS systems
• Diagnose equipment issues and implement effective solutions
• Complete service requests and maintenance repairs in a timely and professional manner
• Review work orders, manuals, and technical drawings to ensure proper repairs and maintenance
• Utilize testing devices, hand tools, and power tools required for service tasks
• Follow all company and customer safety procedures and protocols
• Participate in a 24/7 on-call rotation with other technicians in the area
• Travel 30–40% overnight, including potential temporary assignments in other regions for installations or upgrades
• Maintain accurate documentation using company systems, mobile devices, and service software

Must Have

• Mechanical aptitude and troubleshooting skills required
• Ability to work independently and be a strong problem-solver
• Strong attention to safety and willingness to follow safety protocols
• Willingness to participate in a 24/7 on-call rotation with other technicians in the area
• Ability to travel 30–40% overnight
• Good driving record required
• Ability to use a computer and smartphone proficiently

Nice to Have

• Experience with POS systems such as Verifone or NCR
• Experience working with alarm systems
• Experience troubleshooting and repairing electro-mechanical equipment such as cash registers, coin changers, alarms, and security equipment
• Experience handling service requests and maintenance repairs in a professional and timely manner
• Ability to review work orders, manuals, and technical drawings for maintenance and repairs
• Experience using testing devices and multiple hand and power tools related to the job
• Willingness to temporarily support installations or upgrades in other geographic regions

• Paid Time Off
• 401(k) Retirement Plan
• Health Care
• Dental Insurance
• Vision Insurance
• Overtime Pay
• On-the-Job Training
• Per Diems
• Growth Opportunities