Field Service Technician

OWL Services is Hiring a Field Service Technician!

Location: Minneapolis, MN (On-Site / Field-Based)
Schedule: Full-Time | 24/7 On-Call Rotation | 30–40% Overnight Travel
Pay Rate: $23.00–$26.00/hour
Employment Type: Hourly

Overview

OWL Services is seeking a Field Service Technician to support installation, maintenance, and repair of electro-mechanical equipment across customer sites. This role is ideal for a mechanically inclined professional who enjoys troubleshooting, working independently, and delivering high-quality field service.

Technicians play a critical role in ensuring operational reliability of equipment such as POS systems, alarms, and security devices, while maintaining strong safety standards and professional service delivery.

Responsibilities

• Troubleshoot, inspect, repair, and replace electro-mechanical equipment
• Diagnose issues and implement effective, timely solutions
• Service equipment such as cash registers, coin changers, alarms, and POS systems
• Complete service requests and maintenance tasks professionally and efficiently
• Review work orders, manuals, and technical drawings
• Utilize testing devices, hand tools, and power tools
• Follow all safety protocols and procedures
• Participate in a 24/7 on-call rotation
• Travel overnight 30–40% for service, installations, and upgrades
• Maintain accurate service documentation using company systems and mobile tools

Must Have

• Mechanical aptitude and troubleshooting skills
• Ability to work independently and solve problems effectively
• Strong attention to safety and adherence to protocols
• Willingness to participate in a 24/7 on-call rotation
• Ability to travel 30–40% overnight
• Good driving record
• Proficiency with computers and smartphones

Nice to Have

• Experience with POS systems (Verifone, NCR)
• Experience working with alarm systems
• Experience troubleshooting electro-mechanical equipment
• Ability to complete service requests professionally and efficiently
• Experience reviewing work orders, manuals, and drawings
• Experience using testing devices, hand tools, and power tools
• Willingness to support installations/upgrades in other regions

• Paid Time Off
• 401(k) Retirement Plan
• Health Care
• Dental Insurance
• Vision Insurance
• Overtime Pay
• On-the-Job Training
• Per Diems
• Growth Opportunities