Field Service Technician

A Field Service Technician performs repairs and maintenance on all models of Caterpillar engines, equipment and dealer support equipment outside of the shop at assigned field locations. Work safely, utilize tools and software to complete assigned tasks.

Duties and Responsibilities

• Follow the Safety Program to prevent injury and accidents, using safety tooling, attending safety meetings, always wearing proper PPE, seeking out and controlling workplace hazards.
• Conduct repairs on assigned jobs for all makes and models of equipment.
• Contribute positively to the team environment; being a team player, self-starter, driven, positive, willing to learn, humble, responsible
• Attend all team meetings.
• Operate forklifts safely.
• Properly and safely operate truck equipped cranes. 
• Properly and safely operate heavy equipment.
• Clean and organize assigned truck and equipment. 
• Utilize job related software; including but not limited to; SIS, CAT ET, DBS, ServiceLink, and Time Collection.
• Input repair information.
• Utilize diagnostic software.
• Be able to properly and accurately use precision measuring instruments.
• Track work hours.
• Complete service reports.
• Order necessary parts to compete the job correctly.
• Contribute to improvement initiatives, submitting process improvement ideas.
• Perform all other duties as assigned.

Qualifications

• High School diploma or GED equivalent.
• Journeyman level shop technician or 5 years equivalent level experience. 
• Flawless motor vehicle driver record. 
• Able to repair engines, including Tier 4 Final systems, conduct engine failure analysis, repair fuel and lubrication systems, perform fluid sampling.
• Troubleshoot and repair electrical and hydraulic systems.
• Troubleshoot and repair HVAC systems.
• Remove, install, test, adjust, troubleshoot, repair and replace powertrain systems.
• Able to safely climb up and down equipment.
• Computer and technological literacy.
• Basic hand tooling and drive tooling up to ¾”.
• Writing and grammar skills.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).