Field Service Technician

We are currently offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable after 90 days of employment, and the remaining $2,500 is payable after 180 days of employment.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician in Chesapeake, Virginia. The Field Service Technician is responsible for diagnosing, troubleshooting, and repairing heavy equipment at customer sites.

Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment. 

What You Will Do:

• Apply troubleshooting techniques and determine proper repair procedures on all assigned work orders. 


• Service, diagnose and repair all machine components and systems, including engine/components air conditioning units; change hoses; repair cylinders, buckets, and booms; at customer’s jobsite.


• Disassemble, inspect and determine parts needed.  Reassemble to factory specifications.


• Interact with customer and answer repair-related questions as required.  Refer non-repair related questions to supervisor.


• Perform minor electrical and computer repairs.


• Interpret and utilize information from operating, maintenance and service manuals/bulletins.


• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.


• Clearly and concisely document all work and repairs completed in a timely manner.


• Maintain work area, tools and equipment to promote a clean and safe environment.


• Work in coordination with team to achieve Continuous Improvement goals and objectives.


• Perform various other duties as assigned.

What We’re Looking For:

• Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment.


• High school diploma or GED required.

What Success Looks Like In This Role:

• Must have excellent troubleshooting and analytical skills.


• Must have excellent mechanical aptitude.


• Must be able to work independently and as part of a team.


• Must be able to interact professionally with customers and all of levels of personnel within the organization.


• Must be a strong communicator with excellent verbal and written communications skills.


• Must be a self-directed and well organized with the ability to prioritize workload while providing excellent customer service.


• Demonstrate the ability to learn and apply new knowledge.


• Proficient use of technical software, databases and manuals.


• Must be able to function well in a fast-paced environment.


• Must have an excellent driving record and the ability to obtain a CDL. Must be able to become DOT certified with DOT Medical Card.


• Must be able to work any shift and overtime as needed to meet business and customer demands.


• Promote a positive customer experience.


• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Technician job, including regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.  The employee is frequently required to sit. The employee must regularly lift and/or more up to 70 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned. 

Competitive Compensation and Benefits:

• Health, dental and vision insurance.


• Paid time off.


• 401(k), $0.75 to $1.25 match up to 6%.


• Life and disability insurance.


• In-house training instructors/programs.


• Tuition reimbursement.


• Employee referral bonus program.


• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.