Field Service Technician

medical supply

Title: Field Service Technician
Reports to the: Field Operations Manager

Job Summary: The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of company product.

Essential Duties and Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.

• Instructs and demonstrates patient/care giver/nurse on proper and safe use of product.

• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedures.
• Completes vehicles safety checks in accordance with set procedures.

• Drives safely and defensively obeying all traffic laws.

• Provides safe environment for the patient at all times.

• Checks electrical outlets for power and proper ground when delivering electrically powered Home Medical Equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures.

• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines.

• Rotates on-call availability with field service technicians, including nights & weekends and travel up to two weeks at a time as needed.

• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures.

• Perform other duties as required.

Joerns Recovercare Inc. is an Equal Opportunity / Affirmative Action employer. All candidates are selected solely on the basis of legally permissible job-related criteria.

 Perform other duties as required. Requirements

• Two years of customer service or comparable experience required

• High School Diploma or equivalent required

• Must be dedicated to providing outstanding customer service

• Must have willingness and ability to work extended workweek, including some evenings and weekends and travel as required

• Ability to safely lift, push or pull up to 100 lbs • Work/drive safely in all aspects of job

• Must have a valid and current driver license in the state the applicant resides

• Previous driving/delivery experience is preferred

• Previous DME experience is preferred, but not required; training is provided

• Ability to pass Federal requirements

• Clean background & DMV record

• Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android

• Complete all required training

• Ability to work independently and in team environment

• Good communication skills (verbal and written), along with good organizational skills

All your information will be kept confidential according to EEO guidelines.