Field Service Technician

RND Automation is seeking a highly skilled and customer-focused Field Service Technician to install, commission, troubleshoot, and service custom automation equipment at customer facilities throughout the United States and internationally.

This position requires approximately 75% travel and is ideal for a senior technician who enjoys hands-on problem solving, working with advanced automation technologies, and supporting customers in demanding manufacturing environments.

Key Responsibilities

• Install, commission, troubleshoot, and service custom robotic, packaging, and automated assembly equipment at customer facilities.


• Diagnose and resolve electrical, mechanical, pneumatic, controls, and automation-related issues.


• Troubleshoot and modify PLCs, HMIs, motion-control systems, and robotic systems.


• Support equipment startup, machine qualification, and customer acceptance.


• Analyze machine performance and identify root causes of equipment failures.


• Read and interpret electrical schematics, mechanical drawings, pneumatic diagrams, and machine documentation.


• Troubleshoot mechanical systems including conveyors, actuators, servo systems, tooling, fixtures, and custom assembly mechanisms.


• Work closely with engineering, controls, manufacturing, and project management teams to resolve field issues.


• Provide technical support and training to customers, including engineering personnel.


• Document service activities, machine issues, corrective actions, and recommendations.


• Communicate professionally with customers and provide timely updates on equipment status and corrective actions.


• Assist with machine improvements, modifications, and field upgrades.


• Maintain a high level of safety and professionalism while working at customer facilities.

Required Qualifications

• Requires equivalent hands-on experience as a Field Service Technician or similar role; a certificate or technical degree is preferred.


• Experience troubleshooting and servicing custom automation or automated assembly equipment.


• Working knowledge of PLCs, HMIs, and industrial robotics.


• Strong understanding of mechanical systems and the ability to troubleshoot complex mechanical equipment.


• Ability to read and understand electrical schematics, mechanical drawings, and pneumatic diagrams.


• Strong electrical and mechanical troubleshooting skills.


• Ability to use diagnostic tools and systematically identify root causes of equipment problems.


• Excellent communication, customer service, and problem-solving skills.


• Ability to work independently with minimal supervision.


• Ability and willingness to travel approximately 75%.

Preferred Qualifications

• Experience with industrial robots, servo motors, motion control, vision systems, or machine safety systems.


• Experience with PLC platforms such as Allen-Bradley/Rockwell Automation, or similar.


• Experience with HMI troubleshooting.


• Experience with automated assembly, packaging, medical device, or industrial automation equipment.


• Experience with machine commissioning and customer acceptance testing.


• Knowledge of pneumatic and electrical control systems.


• Experience providing customer training and technical support.

Other Requirements

• Frequent travel to customer manufacturing facilities, up to 75%.


• Ability to work around operating machinery and industrial automation equipment.


• Ability to stand, walk, bend, reach, and occasionally lift equipment or components as required.


• Willingness to work flexible hours, including evenings or weekends, during machine installations, startups, or critical service events.