Field Service Technician

Job Description

EE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers who are passionate about fulfilling our purpose. SEE generated $5.6 billion in revenue in 2022 and has approximately 16,300 employees who serve customers in 120 countries/territories. To learn more, visit www.sealedair.com.

Position Summary
This position will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac equipment systems.  Supporting sales and marketing within the accounts by providing timely
completion of both external and internal service call reporting along with detailed administrative documentation including, account performance reports, customer relation management and project updates.

Job Description

• Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.


• Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.   Inform customers of safety regulations, technical information, modifications and improvements.  


• Analyzes packaging quality and production problems to determine if equipment, material or product related.


• Advise customers in establishing preventative maintenance programs and spare parts requirements.


• Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan.


• Assists sales in supporting new products and and opportunities.


• Supporting sales and marketing with timely completion of all administrative reports.

Qualifications

• High School Diploma or equivalent required


• Mechanically inclined and innovative


• Possess a valid US Driver’s License


• Ability to travel overnight 30% of the time


• Technical school preferred


• Previous experience servicing Cryovac rotary and auxiliary equipment preferred


• Professional attitude and be self motivated/directed


• Time management, communication skills, decision making, interpersonal, computer and organizational skills


• Computer technology experience – Email, Excel, Word, Google Apps, CRM


• Ability to work cross functionally to achieve company goals


• Ability to use basic hand and power tools


• Commercial or Industrial troubleshooting, installation, servicing and programming


• Experience in food packaging or other related experience

Benefits and Perks

•    401(k) 
•    401(k) matching 
•    Dental insurance 
•    Disability insurance 
•    Employee assistance program 
•    Employee discounts 
•    Flexible spending account 
•    Health insurance 
•    Life insurance 
•    Paid elder care 
•    Paid time off 
•    Parental leave 
•    Professional development assistance 
•    Retirement plan 
•    Tuition reimbursement 
•    Vision insurance