Field Service Technician 3 - Memphis, TN

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

The Field Service Technician III is a senior level role responsible for advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis SmartWay system. This position serves as a technical lead in the field, handling complex issues and supporting team operations while ensuring compliance with contract requirements and SLAs.

Your responsibilities:

• Perform preventative and corrective maintenance on ITS systems

• Respond to and resolve trouble tickets within required timelines

• Diagnose and repair complex issues across multiple ITS devices

• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment

• Perform utility locating for fiber and power infrastructure

• Install, upgrade, modify, and replace ITS equipment as required

• Utilize diagnostic tools and testing equipment to troubleshoot system faults

• Maintain accurate daily logs, labor tracking, and service records

• Receive and manage inventory and assist with material requests

• Support subcontractors and ensure work meets quality and specification standards

• Assist and guide junior technicians in field operations

Work Environment:

• Outdoor and roadside work near active traffic and elevated equipment

• On-call rotation (approximately one week per month)

• Non-standard hours including nights and weekends as needed

Your Profile:

• Associate’s degree in Electronics, Computer Science, or related field, or equivalent experience

• 3–5 years of relevant field experience (ITS or similar preferred)

• Strong troubleshooting skills in electrical, fiber optic, and network systems

• Ability to read schematics and technical plans

• Experience with electronic testing equipment

• Knowledge of low voltage systems, networking, and wireless communications

• Proficiency in Microsoft Windows and basic Office tools

• Strong communication and problem-solving skills

Highly desired:

• Experience with ITS/SmartWay systems

• Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructure

• RF or microwave communication experience

• Roadside or transportation system experience

• CDL preferred or ability to obtain one, Must obtain once hired

What we Offer:

• Build expertise across networking, fiber optics, wireless communications, and intelligent transportation systems

• Contribute directly to the safety and efficiency of the regional transportation network

• Career growth, stability, and the opportunity to develop within a global organization.

• A competitive compensation range of $26.00–$39.00, based on experience, skills, internal equity, and market data.

• A full benefits package including: unlimited paid time off, 11 paid holidays, 401(k), a no-cost medical insurance option for employees (including dental and vision insurance), and an FSA option.

Apply now and shape the future of mobility with us.

At this time we are unable to provide sponsorship for this role and all applicants must have working rights in the US and pass a background check.

Kapsch is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.