Field Service Technician

Job Description

Job Description

As a Field Service Technician, you will play a crucial role in ensuring customer satisfaction by delivering exceptional service and support. You will be responsible for installing, maintaining, and repairing [specific equipment or systems] at customer sites. Your strong technical skills, problem-solving abilities, and customer-oriented approach will contribute to resolving issues efficiently and exceeding customer expectations.
Responsibilities:
Install, configure, and test [specific equipment or systems] at customer sites, ensuring proper functionality and adherence to specifications.
Perform scheduled maintenance, inspections, and repairs on equipment to ensure optimal performance and reliability.
Diagnose and troubleshoot equipment malfunctions or technical issues, utilizing appropriate tools and diagnostic methods.
Collaborate with customers to identify their needs, provide technical advice, and recommend solutions or upgrades to improve performance or address problems.
Document service activities, including work performed, parts used, and any additional recommendations or findings.
Provide on-site training to customers on equipment operation, maintenance procedures, and best practices.
Maintain accurate records of service calls, customer interactions, and equipment inventory.
Stay updated on product knowledge, industry trends, and emerging technologies through ongoing training and professional development.
Adhere to safety guidelines and procedures, ensuring a safe work environment for yourself and others.
Coordinate with internal teams, such as sales, engineering, and support, to address customer inquiries or escalate issues as needed.
Maintain a professional and customer-focused attitude, ensuring excellent communication and responsiveness throughout all interactions.
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