Field Service Technician - Asheville

GENERAL DESCRIPTION

Responsible for handling all tasks within their assigned area to repair, maintain, and install security systems. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems.

POSITION RESPONSIBILITIES AND EXPECTATIONS

• Responds to all service calls within their assigned area within guaranteed response times and with objective of restoring system(s) to full functionality.


• Properly installs systems according to Tech Systems Installation Standards. 


• Ensures that all tasks are handled properly in accordance with Tech Systems’ policies and procedures.


• Capable of identifying manufacture revisions and upgrades and install independently.


• Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Updates tickets in service and project tracking system.


• Must accurately account for company inventory and resources in their possession.


• • Performs system Preventive Maintenance inspections according to policy and procedures. 


• Act as mentor to more inexperienced technicians.


• Must be able to create and execute a project plan.


• Assists with other technical support issues, as needed.


• Attends to other matters and duties necessitated as assigned by the Regional Manager or executive staff of Tech Systems.

MINIMUM QUALIFICATIONS 

EDUCATION 

• High School diploma or equivalent

EXPERIENCE

• Must have (3) three to (5) years prior work experience in commercial security systems installation or service and/or parallel systems. 

KNOWLEDGE, SKILLS, & COMPETENCY 

• Possess minimum factory and/or internal security system certifications to work independently.


• Ability to explain a resistor configuration wiring test and explain the states of supervision. 


• Must have networking skills and (3) years’ experience programming access and video systems.


• Must be familiar with Microsoft Windows and Office products.


• Must be detail-oriented and have excellent organizational skills.


• Ability to work accurately and efficiently, showing proficiency in all systems installed in service area. Demonstrates little need for guidance and support. • Excellent verbal and written communication skills.


• Strong time management skills, including ability to meet deadlines.


• Strong interpersonal skills to interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers.


• Observance of all safety regulations and rules and ability to work in a safe and cautious manner. 

DRIVER’S LICENSE

• Must have valid driver’s license.


• Must have clean driving record, satisfactory to Tech Systems’ automobile insurance carrier E.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Job duties are performed at client sites. The job does require regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing more than 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job requires driving and other travel.