Field Service Technician - Collaborative Environment

Field Service Technician #988357
Job Description:

• Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories.
• Keeps up to date on product knowledge, specifications, and operations.
• Provides constructive feedback to management regarding product performance and service issues.
• Completes required sections of work orders, check lists, and other documentation as required.
• Maintains a safe work environment through proper utilization of tools and equipment.

Responsibilities:

• Visits customer sites to resolve technical issues as required. Assists in the resolution of issues and participates in team resolution of non-routine or significant issues.
• Tests equipment and software changes remotely or at customer sites.
• Reports equipment quality, or programming issues to management teams.
• Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
• Trains new customers in basic operation and maintenance of equipment.
• Ensures the design and delivery of technical training meets the needs of customers.
• Continuously improves training materials and delivery. Provides feedback on equipment operation to management team.
• Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.
• Ensures equipment required for service or preventative maintenance are in good repair and are stored safely.
• Requests new equipment when lost or worn.
• Requests defective or worn equipment to be scrapped and prepares required documentation.
• Maintains equipment logs as necessary.
• ISD- support cash registers- supply software and hardware for fast food chains

1. Cash registers, Installation, and training
2. Drive thru headsets that we provide, install and train
3. Security for our customers
4. Drive thru timers

• For all four of these above things we provide equipment, install, train user, and then do continual troubleshooting.
• Software support over phone for Canada and US
• Techs in the field- replace equipment to help.
• Need to broaden horizon with US as business is grown.
• Invoice- manual- send directly to manager.
• Bi- weekly every other Thursday (IQN will send the invoices)

Certification:

• A+ or N+ is a plus but not mandatory.

Background:

• DMV check

Things they can do:

• Install cameras.
• Install bracket for camera.
• Replacement or upgrade for any of the items we provide.
• Take on tickets that call center support team can’t fix over phone they will be dispatched to support in person.
• When not on site they will work remotely from home office to support and train
• Great in person customer service
• Has to be flexible between driving and being onsite.
• Any networking background is a +

The Successful Candidate Will Have:

• College degree in technical services 1-to-2-year previous experience.
• A+ certification, and Network +
• Microsoft Office, Excel Word, Outlook. Salesforce would be an asset.
• Effectively resolve technical issues and ensure customer satisfaction.
• Effectively communicate technical matters to internal and external stakeholders.
• Eligibility to work in the US.

Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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