Field Service Technician - Controls/Offshore Cranes

PRIMARY RESPONSIBILITIES:

• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.


• Perform field upgrades of software and hardware and train customers on how to properly operate the system.


• Complete and submit field service documentation in a timely manner.


• Identify those characteristics of the design that are crucial to the safe and proper functioning of the product.


• Prepare for service jobs including downloading drawings, software, and all procedures required.


• Utilize safe work habits.


• Comply with all NOV Company and HSE policies and procedures.


• Perform all other duties as assigned.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES:

• Provides start-up service for newly installed equipment and service of existing equipment.


• Communicates directly with Engineering for Technical advice.


• The Field Service Technician must complete all work himself on components such as piping, electrical, hydraulic, brakes, and clutches to eliminate delays and back charges.


• Obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated, and how problems are resolved in a timely manner.


• Install, commission, troubleshoot, and repair NOV Lifting and Handling equipment.

EDUCATION & EXPERIENCE QUALIFICATIONS:

• Must possess a high school diploma, GED, or equivalent combination of education and experience.


• 5 years preferred of Controls/Electrical troubleshooting experience.


• Must have experience with PLCs and PLC control systems and working knowledge of VFDS.


• Experience must include Allen Bradley RSLogix500/Studio 5000 and Siemens Step 7/TIA Portal.


• Must have experience with Emerson/Rockwell/Siemens HMI displays.


• Knowledge of Lifting and Handling equipment/operations strongly desired.


• Mechanical/Hyd troubleshooting a plus.


• Computer experience/proficiency required - Microsoft Office knowledge is required.

JOB REQUIREMENTS:

• Ability to pass a drug screen & background check.


• Valid Driver’s license required – as you will be operating a company vehicle.
  
  
  
  • Must provide transportation from home to the office. Transportation to customer’s location will be provided.
  
  


• Must have or be able to obtain HUET/BOSIET certification.


• Must have or be able to pass UKOOA/OGUK medical exam for offshore work.


• Meet all land and offshore certification requirements.


• Must have or be able to obtain TWIC.


• Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy.


• Overtime will be required – must be willing & able to work nights, weekend, and on-call 24/7.


• Ability to read and interpret electrical schematics required.


• Ability to troubleshoot electrical/electronic/control circuits required.


• Ability to utilize various electrical diagnostic tools including multimeters, oscilloscope, and basic hand tools required.


• Ability to interact effectively with customer and contractor personnel.


• Attention to detail and a commitment to quality.


• Excellent problem-solving and analytical skills.


• Able to work well in a team environment as well as self-directed when working independently. 


• Willingness to comply with all safety regulations and procedures.


• Must be able to work under pressure to achieve deadlines.


• Ability to meet or exceed standards as established by the department.


• Ability to adapt and be cross-trained to learn all job duties.


• Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.


• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.


• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).


• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).


• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).


• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.


• All regular full-time employees receive up to 11 paid holidays per year.