Field Service Technician (Flooring/Carpet Industry)

JOB SUMMARY

We are seeking a Field Service Technician, your primary responsibility will consist of traveling to customer locations to preform new home inspections, oversee product installations, and troubleshoot installation issues while providing "Superior Service" to our customers. You will be expected to maintain accurate and effective communication while upholding the highest standards of professionalism to boost customer retention and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Verify measurements of new homes to ensure accuracy
• Conduct subfloor inspections to assess readiness for installation
• Inspect wall tile installations for quality and adherence to standards
• Respond to service and warranty requests promptly and efficiently
• Assist with product delivery as needed, ensuring items arrive in good condition
• Perform quality control checks and manage installations, as well as handle service and warranty claims
• Layout materials within homes according to specifications

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

EDUCATION, EXPERIENCE & QUALIFICATIONS

• High School Diploma or GED preferred
• Ability to frequently lift up to 50lbs without assistance
• Possession of a valid Driver’s License
• Capability to stand for prolonged periods of time during inspections and installations
• Strong verbal communication skills to effectively interact with customers and team members
• Ability to take direction effectively and work autonomously when required
• Prior experience in flooring or familiarity with RFMS software is preferred, but not mandatory

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• May require working in hot or cold temperatures

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.