Job Description - Field Service Technician - Gaithersburg
Monday – Friday 7:00 am – 3:30 pm; including some Saturdays from 8:00 am – 4:00 pm Position Location Position Location
Gaithersburg Position Summary Information General Summary The
Field Service Technician
reads, installs, and replaces small residential and commercial water meters and their reading devices and responds to billing questions. The technician also disconnects and subsequently reconnects water/sewer services of delinquent customers. Essential Functions Troubleshoots and repairs electronic metering systems Inspects customer property, including plumbing fixtures for leaks or meter defects, and reports findings to customers and to appropriate Customer Relations staff Inspects job site to ensure that conditions are in compliance with
WSSC
Water standards for meter installation Disconnects and subsequently reconnects water/sewer services of delinquent customers Installs simple and advanced automatic metering systems Installs wiring for meter reading systems Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices Investigates meter readings out of tolerance Locates and performs jobs on appointment schedule Maintains accurate records of repairs and completes work tickets and reports Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments Records daily work activities and prepares periodic reports Repairs and replaces malfunctioning, leaky, noisy water meters Requisitions supplies and consistently maintains inventory of meters and spare parts on vehicles Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems Takes measurements and sketches location of meters and curb boxes Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions Drives a vehicle to conduct
WSSC
Water business Other Functions
May read meters as required May test equipment to troubleshoot small meters Performs other related duties as assigned Work Environment And Physical Demands
Work is performed in an outdoor environment Required Knowledge, Skills, And Abilities Good knowledge of various small water meter components, meter operation principles, procedures for assembly and installation of outside and inside meters with and without remote systems, and plumbing code regulations Good knowledge of geographical areas of Montgomery and Prince George’s Counties Skill in the use of common hand and power tools and equipment Ability to perform moderately to heavy physical exertion under adverse weather conditions, terrain and underground vaults Ability to resolve mechanical meter problems Ability to exercise good interpersonal communications skills Good mechanical skills Ability to complete first aid training Ability to operate and understand electrical circuit testers Ability to operate a computer terminal and understand its functions Ability to follow verbal and written instructions and to write in a legible manner when preparing work tickets Ability to work effectively with Commission employees and the public Minimum Education, Experience Requirements
High school diploma or equivalent 1+ years of meter reading experience in a related industry Additional Requirements
Possession of a valid driver’s license, with no more than 4 points, and the ability to obtain and maintain a
WSSC
Water driver’s permit within 90 days of hire or transfer date Working hours include evenings and weekends Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when
WSSC
Water declares an event that requires emergency personnel to report to work Preferences
Additional experience is helpful Salary
$23.29 - $34.25 per hour EEO Statement AN
EQUAL
EMPLOYMENT
OPPORTUNITY
EMPLOYER
It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission. Close Date Close Date
05/24/2024 Open Until Filled
No Special Instructions to Applicants Additional Information All applicants selected will be subject to drug screening and a background check/verification. Supplemental Questions
Required fields are indicated with an asterisk (*). * Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses/contact lenses)?
Yes No
* Will you, now or in the future, require sponsorship for employment visa status?
Yes No
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
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