Field Service Technician II

Description

Southern CT Territory

Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum.

The Opportunity

BDS is looking for a dedicated Field Service Technician to join our thriving team. As Field Service Technician you would be providing excellent customer service to our clients within a dedicated territory regionally within Southern CT and the surrounding areas.

To be successful in this position you should be a team player, highly organized, and have proficient computer skills, an understanding of electromechanical copier equipment and troubleshooting skills.

Your Impact at BDS

• Extend outstanding support by meeting customers’ needs on time
• Investigate and resolve advanced, high-level maintenance and repair issues
• Manage accurate inventory of tools, parts, and supplies
• Advise customers on equipment operation and maintenance
• Assemble machines as per specifications with hand and power tools and measuring devices
• Run machines to test parts functionality
• Conduct preventive maintenance and calibrations of office equipment
• Troubleshoot equipment and identifying malfunctions as well as cause
• Provide customer service onsite and remotely assisting clients with their concerns.
• Work closely with the Systems Support and Installation manager to perform remote technical fixes and installations of printer/MFP systems.
• Be a strong ‘face’ for BDS, giving an excellent first impression during the installation process.
• Deliver customer-centric service for the installation of small, medium, and large printer/MFP installations.
• Perform technical user training for end users, with the expectation that end users will be able to efficiently utilize their printer/MFP equipment at the end.
• Provide detailed analysis and resolution of customer and machine service scenarios.

Requirements

What You will Need to be Successful

• 5+ years of experience required in maintenance, troubleshooting and repair of copier/printer office equipment
• Minimum of a high school diploma or G.E.D equivalent required
• Valid driver’s license required, with a solid driving record and vehicle insurance
• Reliable Vehicle
• Ability to drive 2 hours, where service may be required outside of the general area or assigned territory
• Excellent Communication Skills, verbal and written
• Can-do Attitude and a willingness to learn

Physical demands:

Sitting, standing, walking, lifting (up to 50 lbs), carrying, reaching, pushing, and pulling. Ability to sit and stand for prolonged periods, ability to safely operate a motor vehicle, to perform computer and telephone-based tasks. Must be able to operate a vehicle, computer and telephone. Close vision requirements due to machine technician and computer work.

What BDS Brings to the Table

• Competitive compensation -commensurate with experience
• Medical, vision, dental
• Supplemental Insurance options
• Pet Insurance & Legal plan coverage options
• Generous paid time off (PTO) program
• Employer paid Life Insurance
• 401(k) plan with company match
• Professional development
• Company Outings and Events

Company Website: Bdsdoc.com

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Our company believes that a team with diverse talents and experiences helps us deliver high quality, creative, and innovative services to our clients and fellow employees.

We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities.

Boston Document Systems is an equal opportunity employer.