Field Service Technician II

Description

Who We Are

ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

Mission

We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

We are hiring a Field Service Technician II to our team in the Los Angeles, CA or San Jose, CA area. We offer an awesome benefit package, company van, all needed tools, and all expenses paid for travel.

Hours: Full-time 40+ a week. This position requires extensive travel.

Essential Duties and Responsibilities 

• Provides expert mentorship and coaching to Field Technicians/Installation Technicians. 
• Goes above and beyond to resolve customer issues and ensure satisfaction. 
• Builds strong relationships with RSMs, Sales Reps, and Inside Sales team members.
• Effectively troubleshoots and resolves problems with minimal supervision. 
• Leads and supervises teams at customer sites, ensuring project completion and customer satisfaction.
• Frequently reads and interprets refrigeration and electrical prints/drawings. 
• Repairs and adjusts refrigeration, electrical, and control systems. 
• Performs proper evacuation processes of refrigeration systems. 
• Performs proper charge/re-charge of both high and low stage refrigeration systems.
• Performs start-up, operation, and maintenance training for customers on new equipment at their facility.
• Provides calibration services for all ENA and ESPEC Corp equipment, adhering to ISO/IEC 17025 and ensuring data accuracy.
• Leverages product knowledge to effectively promote ESPEC products and services and provide tailored solutions to customers.
• Completes and returns refrigerant usage tickets.
• Travels to and from job sites, as assigned by the manager.
• Coordinates travel arrangements using the company approved travel provider/system.
• Extensive  travel (regional, domestic, and international) is required.
• Communicates daily with the manager regarding job progress and any schedule updates.
• Completes expense reports for all expenditures.
• Submits detailed service reports after each job, including travel/labor hours, work performed, job status, and  customer signature.
• Arrives at the pre-determined job site on the date and time provided by the Service  Manager. 
• Implements engineering-approved  system changes.
• Returns parts from the field.
• Prepares for the next assignment by researching what must be done to complete the job.
• Presents him/herself professionally and acts in a courteous and helpful manner.
• Reads manuals on unfamiliar equipment to gain a better understanding.
• Cleans work area, cleans and maintains service van, machines, tools, and equipment. 
• Assists Production as needed upon request.
• Completes ongoing safety training.
• Operates efficiently and effectively with minimal direct supervision.
• Regular,physical attendance is required.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED) required.
• A minimum of 2 years college or trade  school is required. 
• Minimum 5 years of experience in the refrigeration industry required. 
• Must be highly skilled in brazing and soldering techniques.
• Previous experience brazing/soldering/welding ferrous and non-ferrous materials required.
• Refrigerant charging and recovery experience required. 
• Electrical knowledge in high, low, and control voltage desired. 
• Previous customer service experience desired.
• Must be able to read and interpret refrigeration and electrical prints/drawings.