Field Service Technician II - Memphis, TN

As a Field Service Technician II, the candidate will work independently but will collaborate with senior team members for direction and support as needed. Check out our video, featuring Bob, to learn more about the role: https://videomy.co/sh2Iydw Your Responsibilities will Include: Educate customers on system operation, maintenance procedures, and troubleshooting. Act as the primary company liaison with customers for technical matters. Resolve a wide range of technical issues using defined methods and troubleshooting techniques. Document all service activities accurately and in a timely manner using company-specific reporting tools. Ensure high levels of customer satisfaction with equipment and services provided. Adhere to company standard operating procedures and regulatory commitments to maintain quality and compliance. 1 year of relevant work experience with an Associate's Degree in Electronics, Biomedical Engineering or related field (or equivalent education/work experience). Strong knowledge of electronic systems, including analog and digital circuitry. Proficient in troubleshooting and repairing complex medical equipment. Ability to travel approximately 75% of the time to service customers within the designated region. Excellent communication skills, with the ability to interact effectively with customers and diverse teams. Strong organizational skills and the ability to manage multiple service calls and administrative tasks. Must have a service vehicle that meets company insurance requirements. Clean driving record and ability to lift up to 75 lbs. Bachelor's degree (BS) in Electronics, Biomedical Engineering, or related field. 5 years of experience in electronic system troubleshooting. Experience in technical field service, particularly in the medical or biomedical field. Experience with lasers and optics is a plus. Coursework or certification in Laser Technology or Optics is highly desirable. Prior experience in hospitals and/or ambulatory surgery centers. Strong proficiency with business software tools, including Microsoft Office Suite. Ability to work independently and manage multiple assignments with minimal supervision.