Field Service Technician Laser

ESSENTIAL FUNCTIONS:

·      Complete all aspects of the installation:

• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.

·      Complete status (service) reports, expense reports every week, and technical documentation as needed.

·      Maintain excellent customer relations and follow through on customer issues.

·      Maintain excellent coworker and manager relations.

·      Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)

·      Regular travel.

·      Provide feedback to the manager on any machine and customer issues that require further action.

NON-ESSENTIAL FUNCTIONS:

·      Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

 REPORTING RELATIONSHIP:

Area and Regional Service Managers

SUBORDINATE STAFF:

None

KNOWLEDGE:

This position requires technical and working knowledge of:

·      Mechanical systems

·      Electrical systems

·      Hydraulics

SKILLS:

·      Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.

·      Working knowledge of computers and Windows OS.

·      Excellent written and verbal communication.

·      Excellent relational skills (with customers, coworkers (senior and junior), and management).

TRAVEL:

Routine travel, with overnight and weekend stays as needed.

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Routine travel, with overnight and weekend stays as needed.

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·      Ability to work harmoniously with others.

·      Ability to accept and follow instructions; able to follow the chain of command.

·      Ability to support a positive, “can-do” attitude.

·      Ability to work alone and without direct supervision.

·      Ability to take initiative, ownership, and be initiative-taking.

·      Thorough and pays attention to detail.  Takes an approach of doing a task correctly, not just “good enough”.

·      Able to redirect quickly if needed.

·      I am motivated and have self-initiative.

·      Engaged.

·      Teachable.

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LIFTING: Average Weight: 50 lb.                  Frequency: Daily