Field Service/Onsite Calibration Tech

Description

Essco Calibration Laboratory, New England’s largest and most diverse calibration and repair laboratory, provides calibration services and solutions to thousands of prominent high tech businesses worldwide. Our mission is to ensure customer satisfaction by maintaining an environment dedicated to quality, capability and timeliness.

We have an opening for a full time Field Service/On-site Calibration Technician position traveling to various customers’ sites throughout New England from our Chelmsford, MA laboratory. This position requires calibrating a wide variety of test and measuring equipment, process and temperature control equipment.

Essco is a growing company with an opportunity to advance your career working in a strong team environment. The successful candidate will be self-motivated, organized and collaborative.

This position offers a competitive salary, a comprehensive benefits package and excellent work life balance.

Primary Objectives:

• Ensure all calibrations are performed in accordance with written procedures and/or approved industry standards
• Ensure that all work is performed with our mission statement of: quality, capability and timeliness
• Ensure that all standards used are within their calibration due date before use, return standards to the lab when due for      recalibration
• Ensure compliance with the Essco Quality System
• Complete each assigned job on time and ensure customer satisfaction
• Document and evaluate the results of calibrations performed
• Report to the customer and document any discrepancies with the customer’s equipment, including but not limited to: out of      tolerances, performance limitations, damage, etc.
• Actively participate in continuous improvement efforts and team meetings
• Make recommendations for training programs and cross-training
• Keep yourself abreast and trained to changing industry standards or processes
• Uphold high ethical standards and provide exceptional customer service

Requirements

Skills/Abilities: 

• Must be able to work independently without supervision.
• Work to understand client needs and requirements through effective communication, develop customer relationships through excellent customer service by asking and answering calibration questions as needed. Ensure customer requests are conveyed to the appropriate resource and requests are met in accordance with Essco policy and practices.
• Excellent organization skills with the ability to handle a busy schedule.
• Knowledgeable of basic IT setup skills to set up laptop and printer at customer sites.
• Understand and comply with customer safety requirements and always considers safety when executing tasks and projects.
• Completes calibrations in a safe, timely, and accurate manner, following Essco and customer specific templates and procedures.
• Responsible for proper handling, transportation and maintenance of Essco and customer equipment, including testing and standards equipment.
• Identify project supply and equipment needs and conveys to the appropriate resource to ensure availability.
• Timesheets and expenses are completed daily with accurate expenses and notes.
• Perform other related duties as assigned

Education and Experience:

• High School diploma (required)
• Three years experiences as an on-bench technician (preferred)
• PMEL training or equivalent formal technical training (preferred)
• Able to apply metrology experience to a wide range electronic instrumentation
• Familiar with the requirements of ISO 17025, ISO 9001 and ANSI/NCSL Z-540
• Computer literate and ability to use lab management software
• Strong verbal communication and listening skills

Physical Demands:

• Regularly required to sit and talk or hear
• Required to walk; climb or balance
• May be required to lift and/or move up to 85 pounds

Work Environment:

• Up to several hours daily driving in your personal vehicle
• Customer sites which include, professional lab environments, clean rooms, or manufacturing floors.
• Exposure to moving mechanical parts, pressurized cylinders, chemicals and high voltage power.
• Routine use of customer space or Essco space using office equipment including computers, copiers, and phones.
• Noise level is usually quiet to moderate.