Field Services Site Lead (Hanscom CNC Facility)

Field Services Site Lead (Hanscom CNC Facility)

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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Job Description

CACI is looking for a Field Services (FS) Site Lead and Technical SME to support EITaaS Wave 1 FS operations at Hanscom AFB. The ideal candidate will be a highly experienced IT Technician/Lead that can single-handedly respond, organize and perform contracted IT support functions, involving multiple complex and inter-related operational tasks and priorities, along with interfacing with senior government personnel.

What You'll Get to Do:

Act as the CACI FS Technician and Site Lead with oversight of EITaaS operations and serve as the senior government personnel's sole technician. Candidate will act as the single point-of-contact for day-to-day operational activities and provide the necessary technical support to all EITaaS Program Management Office (PMO) assigned personnel. Responsibilities include:
Providing FS IT services (hardware/software/troubleshooting/asset management/incident management/escalation) in support of the PMO
Installing and configuring hardware and software components to ensure usability.
Repairing or replacing damaged hardware.
Providing support to users and being the first point of contact for end user device issues.
Assisting remote customer call-ins (via Teams or Phone) with technical difficulties
Serving as the sole CACI representative and point of contact to Hanscom PMO personnel, and other DAF representatives, establishing strong working relationships and maintaining service delivery performance through Service Level Objectives (SLOs) and other key performance metrics.
Delivering exceptional customer support and user experience, measured by SLOs.
In conjunction with the FS Operations Manager, establishing and maintaining technical and operational reports to show progress of tasks, and overseeing the successful completion of all tasks assigned to the EITaaS FS Hanscom resolver group.
Working collaboratively with internal stakeholders to ensure the customer needs are being met.

More About the Role:

The Ideal Candidate Will Bring:
Highly technical experience in Air Force C4 environments with a focus on end-user device support.
Experience overseeing C4 operations, which encompass standard operating procedure development, user and systems integration, and training in diverse operating environments with people (including VIPs) of various job categories and skills.
Experience as a primary customer contact for daily operational activities, providing periodic customer briefings on end-user environment operational performance.
Excellent written and verbal communication skills, and experience in briefing to senior DoD officials.
Proven skills in C4 operations oversight, training, problem resolution, and employee relations.

You'll Bring These Qualifications:

Qualifications:
An active DoD Secret clearance
10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience).
Excellent verbal and written communication skills.
Sec+ Certification.

These Qualifications Would be Nice to Have:

Desired Skills:
The ability to identify site problems and obtain solutions.
The ability to collaborate with other Operations, Engineering and Training teams to ensure designs and new technology deployments include appropriate operations, maintenance and training support mechanisms to deliver a high degree of efficiency and optimal customer experience support.
Leadership or technical experience within a DAF Communications Squadron or experience supporting an installation's IT infrastructure.
Experience with ServiceNow or similar service desk solution.

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:
$64,400 - $135,100
About the Company:
BuildSubmarines.com

Thousands of new roles. Fifty states. One mission. The Navy is on a once-in-a-generation journey to completely transform its nuclear-powered submarine fleet and maintain its critical undersea advantage. However, this military mandate will require the addition of more than 100,000 skilled workers with the training and commitment to ensure success. And there's not a moment to spare.

What makes a next-generation submarine? They are the largest and most technologically advanced subs the U.S. Navy has ever put to sea. Nuclear powered, with the endurance to run without refueling for over 40 years. Range? Unlimited. These are truly futuristic marvels of design and engineering that will launch our military technology decades into the future. We need to grow our workforce by 100,000 to meet our objective The magnitude of this mission involves the collaboration of thousands of suppliers and hundreds of thousands of hands, united to construct this modern fleet.

No ordinary assembly line exists to piece together these giants. This is a meticulous process, guided by visionaries and craftspeople who design, calibrate, inspect, assemble, and test every inch of these extraordinary vessels.

And at this moment, we need more.

Company Size:
10,000 employees or more

Industry:
Government and Military

Founded:
0

Website:
https://www.buildsubmarines.com

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