Field Services Technician II

The Field Services Tech II installs, maintains, troubleshoots and upgrades computer hardware, software, mobile devices, printers and other peripheral equipment.

The Field Services Tech II assists with the proper selection and purchases of hardware and software.

The Field Services Tech II completes all required documentations and provides user assistance in person and remotely.

The Field Services Tech II performs miscellaneous duties as assigned.

Licensure, Certification, or Registration Requirements for Hire:

Current Virginia Driver’s License and acceptable driver’s record if required to drive VCUHS vehicles.  
CompTIA A+, CompTIA Network+ and or MCSA certification preferred

Licensure, Certification, or Registration Requirements for continued employment:

Current Virginia Driver’s License and acceptable driver’s record if required to drive VCUHS vehicles.  
Comp TIA A+, CompTIA Network+ and or MCSA preferred

Experience REQUIRED:
Two years of general computer installation; maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Experience PREFERRED: N/A

Education/training REQUIRED:
High school diploma

Education/training PREFERRED:
Associates Degree in Computer Information Systems, Business, Engineering from an accredited program or equivalent combination of related education and experience

Independent action(s) required:
Installs, configures and upgrades operation systems and software
Troubleshoots and repairs problems with computing devices, including troubleshooting hardware and software, e-mail, network and peripheral equipment. Assists with hardware and software selection and purchase recommendations.
Assists with the planning, testing and deployment of equipment to new facilities.
Maintains current knowledge of hardware, software and network technology.
Responsible for new and spare parts inventory and asset/inventory tracking.
Updates assigned tickets and other requirement documentation.

Supervisory responsibilities (if applicable): N/A

Additional position requirements:
Occasional shift work including nights and weekends.

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.