Field Supervisor MHSB/Crisis Services (Mobile Crisis Response)

Job Description

Field Supervisor – MHSB/Crisis Services (Mobile Crisis Response)

🔹 Position Summary

The Field Supervisor – MHSB/Crisis Services provides direct oversight, training, and field-based support to Mobile Crisis Response (MCR) and MHSB staff. This role ensures clinical quality, compliance with DBHDS/DMAS standards, and operational efficiency in the field.

The Field Supervisor works collaboratively with the Operations Coordinator (Toni) and the Program Licensed Clinicians  to support staff performance, documentation compliance, and effective crisis intervention.

This position serves as the primary bridge between field operations, clinical expectations, and documentation compliance, while maintaining structured administrative presence through required office hours.

🔹 Key Responsibilities

🧠 Clinical Oversight & Field Support

• Provide real-time support to QMHPs during crisis responses (in-person and telephonic) and the provision of MHSB services.


• Assist staff with risk assessments, de-escalation strategies, and level of care determinations


• Support decision-making in collaboration with the Team Clinician regarding:
  
  
  
  • Safety Assessments
  
  
  • Safety planning and discharge
  
  
  
  


• Conduct field observations to ensure adherence to clinical standards

🎓 Training & Staff Development

• Lead and coordinate all field-based training for crisis/MHSB staff


• Provide onboarding training for new hires, including:
  
  
  
  • Program Work-flow process
  
  
  • De-escalation techniques
  
  
  • Field safety protocols
  
  
  
  


• Deliver ongoing coaching and remediation for staff performance concerns


• Collaborate with leadership to identify training gaps and implement solutions

📝 Documentation & EMR (PIMSY) Oversight

• Train staff on accurate and timely documentation requirements


• Ensure compliance with:
  
  
  
  • Intake completion
  
  
  • Timely Note submissions
  
  
  
  


• Provide EMR (PIMSY) training and troubleshooting


• Monitor documentation timeliness and accuracy (including 24-hour completion expectations)


• Assist staff with correcting documentation errors to meet audit standards

⚙️ Operational Troubleshooting

• Serve as the first point of contact for field-related issues and barriers


• Troubleshoot:
  
  
  
  • Documentation issues
  
  
  • Workflow challenges
  
  
  • Communication breakdowns
  
  
  
  


• Support coordination of care, including linkage to community resources


• Ensure smooth implementation of updated workflows and policies

🤝 Collaboration & Communication

• Work closely with:
  
  
  
  • Operations Coordinator (Toni) for workflow and staffing coordination
  
  
  • Program Licensed Clinician (L) for clinical oversight and decision-making
  
  
  
  


• Communicate field updates, trends, and concerns to leadership


• Ensure consistent communication between:
  
  
  
  • Field staff
  
  
  • Leadership
  
  
  • Hub/dispatch (as applicable)
  
  
  
  


• Participate in team meetings and provide field-based insights

🔍 Quality Assurance & Compliance

• Conduct routine field audits and documentation reviews


• Ensure staff adherence to:
  
  
  
  • DBHDS and DMAS requirements
  
  
  • Agency policies and procedures
  
  
  
  


• Identify compliance risks and implement corrective action plans


• Support audit readiness and documentation integrity

🏢 Office Hours & Administrative Responsibilities (Minimum 10 Hours Weekly)

• Maintain 10-20 scheduled office hours per week


• Utilize office time to:
  
  
  
  • Review and follow-up on staff documentation for compliance and accuracy (provided by Toni)
  
  
  • Provide in-person EMR (PIMSY) training and support
  
  
  • Conduct staff coaching sessions and performance check-ins
  
  
  • Monitor late notes and enforce documentation policies
  
  
  • Support onboarding tasks (intake review, workflow training, documentation expectations)
  
  
  • Coordinate with leadership on staffing, workflow updates, and performance concerns
  
  
  
  


• Ensure availability during office hours for real-time staff support and troubleshooting


• Maintain visibility and accessibility to both clinical and administrative teams

🔹 Qualifications

Education:

• Bachelor’s degree required (Master’s preferred) in:
  
  
  
  • Counseling
  
  
  • Social Work
  
  
  • Psychology or related field
  
  
  
  

Experience:

• Minimum 2–3 years in crisis services or community-based behavioral health


• Experience in Mobile Crisis Response strongly preferred


• Demonstrated experience in staff training, supervision, or leadership

Credentials:

• QMHP required (QMHP/ QMHP-T)


• LMHP (LPC, LCSW, LMFT) strongly preferred or actively pursuing licensure

🔹 Required Skills & Competencies

• Strong knowledge of crisis assessment, risk evaluation, and level of care determination


• Proficiency in EMR systems (PIMSY preferred)


• Understanding of Virginia Medicaid (DMAS) and DBHDS requirements


• Excellent communication, coaching, and leadership skills


• Ability to multi-task and problem-solve in high-pressure environments


• Strong attention to detail and commitment to compliance

🔹 Work Environment

• Combination of field-based and office-based responsibilities


• Requires travel within service area (Region 4 and surrounding areas)


• May require evening/weekend availability based on crisis needs

🔹 Performance Expectations

• Ensure 100% documentation compliance for assigned staff


• Maintain consistent 10-20 hour weekly office presence


• Provide timely field support and supervision


• Demonstrate leadership in staff development and accountability


• Support adherence to updated crisis workflows and documentation standards

🔹 Reporting Structure

• Reports to: Clinical/Program Leadership


• Works in conjunction with:
  
  
  
  • Operations Coordinator (Toni)
  
  
  • Program Licensed Clinician