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Field Support Analyst I

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Number of Applicants

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Job Description - Field Support Analyst I




Job Objective: The Field Support Analyst I is responsible for providing on-site technical support, including installation, maintenance, and troubleshooting of desktop hardware, software, operating systems, and peripheral devices. This role ensures efficient resolution of technical issues while delivering high-quality support to end users in a field-based environment.







Responsibilities:



  • Install, configure, maintain, and repair desktop and laptop hardware, operating systems, and peripheral equipment.

  • Diagnose and resolve hardware and software issues efficiently.

  • Perform advanced troubleshooting on desktops, laptops, mobile devices, and peripherals.

  • Support and maintain Windows 10/11 operating systems and Microsoft Office 365 environments.

  • Evaluate technical issues and assist in identifying appropriate solutions.

  • Provide basic user training for new system installations and tools.

  • Ensure timely resolution of technical incidents in a field-based setting.

  • Maintain documentation of issues, resolutions, and system updates.






Requirements

Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.



  • Minimum of 1 year of experience supporting PCs and operating systems.

  • Dell Hardware Certification.

  • Experience working with desktop technologies and IT support environments.

  • Availability to work on-site, Monday to Friday, 8:00 AM – 5:00 PM.

  • Location: San Juan PR



Technical Skills:



  • Strong knowledge of Windows operating systems (Windows 10/11).

  • Proficiency in Microsoft Office 365.

  • Advanced troubleshooting of desktop/laptop hardware and peripherals.

  • Experience supporting mobile devices.

  • Understanding of hardware components and system configurations.

  • General business and technical support skills.



Soft Skills:



  • Strong problem-solving and analytical thinking.

  • Effective communication skills (technical and non-technical users).

  • Customer service orientation.

  • Time management and ability to prioritize tasks.

  • Adaptability in a field-based work environment.

  • Ability to work independently and within a team.






Benefits



We offer a competitive package with several advantages.​​



Original job Field Support Analyst I posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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Smart Logix, Llc

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