Field Support Analyst I

• Install, configure, maintain, and repair desktop and laptop hardware, operating systems, and peripheral equipment.
  


• Diagnose and resolve hardware and software issues efficiently.
  


• Perform advanced troubleshooting on desktops, laptops, mobile devices, and peripherals.
  


• Support and maintain Windows 10/11 operating systems and Microsoft Office 365 environments.
  


• Evaluate technical issues and assist in identifying appropriate solutions.
  


• Provide basic user training for new system installations and tools.
  


• Ensure timely resolution of technical incidents in a field-based setting.
  


• Maintain documentation of issues, resolutions, and system updates.
  

Requirements

Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.

• Minimum of 1 year of experience supporting PCs and operating systems.
  


• Dell Hardware Certification.
  


• Experience working with desktop technologies and IT support environments.
  


• Availability to work on-site, Monday to Friday, 8:00 AM – 5:00 PM.
  


• Location: San Juan PR
  

• Strong knowledge of Windows operating systems (Windows 10/11).
  


• Proficiency in Microsoft Office 365.
  


• Advanced troubleshooting of desktop/laptop hardware and peripherals.
  


• Experience supporting mobile devices.
  


• Understanding of hardware components and system configurations.
  


• General business and technical support skills.
  

• Strong problem-solving and analytical thinking.
  


• Effective communication skills (technical and non-technical users).
  


• Customer service orientation.
  


• Time management and ability to prioritize tasks.
  


• Adaptability in a field-based work environment.
  


• Ability to work independently and within a team.
  

Benefits