Field Team Lead

Position Summary:  

As a Team Lead in the content restoration industry, you will be a pivotal figure in our organization, leading and guiding a field team to execute job plans effectively. Your primary responsibilities involve maintaining labor efficiency, demonstrating a high level of proficiency in job skills, and providing on-the-job technical skills training to technicians. Additionally, you will be responsible for full content restoration inventory management, ensuring a deep understanding and application of the process. Clear communication of essential job and personnel information to leadership is crucial for efficient operations. 

Key Responsibilities: 

Team Leadership:  

• Lead the field team in executing job plans efficiently and in line with company standards. 
• Maintain labor efficiency and optimize resource allocation to meet project timelines and budgets.  
• Level 2 Team Leads coordinate and lead teams during overnight jobs.  
• Level 3 Team Leads guide their teams through high-end and large loss jobs. 

High Proficiency of Technical Skills:  

• Demonstrate a high level of proficiency in job technical skills, setting the standard for the team. 
• Technical Training: Provide on-the-job technical skills training for technicians, ensuring continuous development and improvement. 
• Level 2 Team Leads understand structural mitigation and restoration processes to work with our referral teams. 
• Level 3 Team Leads understand and consistently meet job metrics. 

Inventory Management:  

• Possess a deep understanding and application of full contents inventory management for basic jobs. 
• Level 2 Team leads develop content evaluation skills for inventorying non-restorable content in fire and water loss jobs.  

Communication:  

• Effectively communicate essential job and personnel information to leadership for coordination and planning. 
• Exhibit excellent customer service skills to ensure client satisfaction and uphold the company's reputation. 

Vehicle Maintenance:  

• Maintain a clean and well-organized work vehicle, upholding safety and professional standards pre and post trips. 

Supplies Preparation:  

• Prepare supplies for jobs, ensuring all required equipment and materials are ready for efficient job execution. 

Reporting Structure: 

• The Field Team Lead will report directly to the location’s Operations Manager or the Excellence Manager at 1-800-Packouts of Georgia. 

Process and Personnel Improvement: 

• Participate in the annual review. 
• Provide input and feedback for improvements as necessary. 

Qualifications & Requirements: 

• Proven team leader within a service industry with self-driven results. 
• Ability to lead oneself and service techs with effective results. 
• Strong planning and execution skills. 
• Strong conflict management skills.  
• Excellent communication and interpersonal abilities. 
• Detail-oriented with a focus on data accuracy. 
• Ability to lift and carry objects up to 50 pounds. 
• Ability to pass a thorough background check and drug test as part of the pre-employment requirements. 
• Possess a valid DOT certification to ensure compliance with transportation regulations. 
• A willingness to adapt to changes and continuously improve. 

Note: This job description is subject to change based on organizational needs.