Field Technical Product Support Specialist

Pay rate: $40+ an hour depending on experience

Location: Fort Collins, CO

Keywords is searching for a candidate to join a new team of an exciting consumer electronics company located in Fort Collins, CO as a Field Technical Product Support Specialist. In this role you will be the first initial contact that people will reach out to in regard to errors with the product. You communicate directly with customers & with dev teams.

Daily Tasks:

• You'll provide technical support for our products, including installation, configuration, troubleshooting, repair of software and firmware-enabled hardware.
• Diagnose and triage complex technical problems on-site and remotely, utilizing diagnostic tools and problem-solving techniques.
• Document all service interactions, including issues, resolutions, and customer feedback in Jira issue ticket system.
• Collaborate with engineering and product development teams to provide valuable insights and contribute to product improvements.
• Maintain open and professional communication with business partners.
• Adhere to safety regulations and maintain a safe work environment at all times.
• Some travel to company sites, including potential overnight stays and international travel, as needed.

Experience with Jira, Teams, & general tech experience

Able to interface with all types of people regarding errors in laymen’s terms and decipher the issue for the teams

Excellent speaking and communication skills

Able to diagnose and troubleshoot system failures, understanding the basic's of how systems work

Planning and coordination skills

Quickly pick up new skills and become proficient promptly

Experience working with a variety of different teams ie. Engineering, lab team etc.

Travel most likely required

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Role Information: EN
Studio: Keywords Studios
Location: Fort Collins, CO
Area of Work: R&D
Service: Manufacturing
Employment Type: Contractor
Working Pattern: Full Time