Field Technical Support Representative / Level 3 - Hiring Immediately

salary Salary :

$18 - 20 hourly

icon building Company : ApTask
icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Field Technical Support Representative / Level 3 - Hiring Immediately

We are looking for a capable Field Technical Support Representative / Level 3 to join our diverse team at ApTask in Raleigh, NC.
Growing your career as a Full-Time Field Technical Support Representative / Level 3 is an incredible opportunity to develop useful skills.
If you are strong in persuasion, strategic planning and have the right drive for the job, then apply for the position of Field Technical Support Representative / Level 3 at ApTask today!

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.

Rate Range: $18-$20/Hr

Job Description:

  • A 3+ years experienced Field Technical Support representative.
Technical Skills:
  • Provides on-site client facing support; including installation, servicing, and repairing systems.
  • Quality checks operational status of system equipment before deployment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Hardware/software installation, support and troubleshooting
  • Experience with Windows 10
  • Experience with MS Office and OS365
  • Configuring new PC’s/notebooks via SCCM imaging
  • Ticket management experience
  • iOS device familiarity.
Domain Skills:
  • Install applications which were installed on the old PC.
Process Skills:
  • Deliver new PC.
  • Replace old PC with new PC.
  • Install applications which were installed on the old PC.
Behavioral Skills:
  • Resolve technical issues of projects and Explore alternate designs
  • Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
  • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
  • Train and coach members of project groups to ensure effective knowledge management activity.
Certification:
  • Education qualification: Bachelor's Degree or equivalent experience



Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]


Benefits of working as a Field Technical Support Representative / Level 3 in Raleigh, NC:


● Learning opportunities
● Rapid Progression
● Generous Compensation
Original job Field Technical Support Representative / Level 3 - Hiring Immediately posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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