field technical support specialist

Randstad US

field technical support specialist

waunakee ,

Wisconsin

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category computer and mathematical occupations
reference1046395
job details
job summary:
The Field Technical Support Specialist, is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for dealers that sell and support VMS systems.
Responsibilities:
Working in the field assisting the dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
Will support field technicians with latest technical information
Help staff the VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
Respond to calls and tickets via the VMS helpdesk phone line and ticketing system
Perform troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
Skills:
Ability to work independently
Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems
Knowledge of dairy industry is a plus
Ability to speak Spanish is a plus
50-75% Travel may be required within the USA, some international travel as needed
Experience:
BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field service technician
Experience working in the dairy industry
job type: Permanent
salary: $60,000 - 90,000 per year
work hours: 8am to 5pm
responsibilities:
Responsibilities:
Working in the field assisting the dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
Will support field technicians with latest technical information
Help staff the VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
Respond to calls and tickets via the VMS helpdesk phone line and ticketing system
Perform troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
qualifications:
Minimum 5 years of experience
skills:
Technical Support
Windows
LinuxEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

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