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Field Technician

salary Salary :

$35,000 - 50,000 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Field Technician



Company Overview

Genesis Resource has been the sole source distributor for Morse Watchmans KeyWatcher product within the states of Arizona, Nevada, and New Mexico for over 20 years. Morse Watchmans is a global leader and trend setter for the electronic key control industry and has been for the past 30 years.

 

Genesis is a small business that offers a consistent and profitable track record. We provide a positive working environment and support each staff member. We’ve been fortunate enough to develop a fun, yet productive culture at the office. This opportunity is for someone who wants to be both successful in their career and obtain a true work/life balance. We’re eager to find the right person for the job!

 

Responsibilities


  • Travel: Two trips consisting of 1-3 nights per month, on average

  • Provide technical support to clients finding a resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products

  • In-field equipment setup and training

  • Project Management – Leading a group of people to ensure all tasks are completed in a timely manner

  • Open to rotational schedule for 24/7 emergency after hours phone support

  • Consistency encourages clients by following up on next steps for project completion

  • Remote technical support using various platforms 

  • Filling in for team members when needed

  • Troubleshoot problems and performing root cause analysis


Qualifications Required


  • 1-3 years of technical experience/customer support

  • Comfortable and confident multi-tasking 

  • Overcoming objections that delay projects

  • Ability to work in high stress and fast-paced environments

  • Ability to lift equipment up to 40 lbs


Preferred Qualifications


  • Proficient in Microsoft Office Suites 

  • Proficient in Salesforce 

  • Teamwork: Willingness to partner with colleagues/clients to reach a common goal with an optimistic and focused attitude

  • Solution Orientated: Ability to listen, gather necessary information and execute game plan to resolve issues in a timely and composed manner


Bonus Skills 


  • Mechanically Inclined 

  • Windows Server

  • Network Administration

  • Active Directory

  • SQL Server

  • Any technical certificates 





Compensation: $35,000.00 - $50,000.00 per year






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About the Company

Genesis Resource

CustomizableScalableReliableIntegratedAccountabilityProductsKeyWatcherA true client/server enterprise solution for securing and managing keys and key cards.KeyWatcher FleetManage and optimize fleet utilization and reduce costsKeyWatcher LockersIdeal solution for securing, controlling and tracking la...

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