Field Technician

We're looking for a Field Technician to support our school clients in PA!

About Us

Valsoft acquires and runs specialized software and technology businesses across many industries. One of our businesses provides hardware and software that K-12 schools use every day. We're hiring a field technician to support its customers in Pennsylvania.

About the Role

When a school's technology goes down, the school feels it right away. You'll be the person who goes on site to fix it. You'll own field service for schools across Pennsylvania, working with our help desk, warehouse and regional field team. You'll diagnose hardware problems, repair or replace equipment, and keep schools running.

This is a hands-on, independent job for someone who likes troubleshooting, enjoys being out at customer sites and can manage their own schedule.

What You'll Do

• Fix problems on site. Respond to service tickets for school hardware, including self-service kiosks, card printers, check-in stations, PCs, peripherals and battery backups (UPS). Diagnose before you replace anything. The fix is often a battery, a setting or a software repair, not new equipment.
• Prioritize by impact. Handle the problems that stop a school's daily operations first.
• Plan your week. Review your ticket queue, group visits by region, confirm appointments with school contacts and arrange parts with the warehouse ahead of time. Adjust quickly when urgent work comes in.
• Install and maintain. Install new equipment, run preventive maintenance visits, test everything before you leave and get customer sign-off.
• Check warranties. Replace covered equipment. Send out-of-warranty or end-of-life equipment to sales for a quote. - Document everything. Record what you found, what you did and what follow-up is needed. Share new fixes with the help desk so schools can solve the same problem remotely next time.
• Communicate. Keep school contacts, the help desk and your manager updated. Be reachable during working hours and respond quickly to urgent requests.
• Support the team. Help cover other regions during peak season or when colleagues are away, and help train new or seasonal technicians.

Tools You'll Use

• Our device management portal and dispatch system
• Jira - Microsoft Teams and Outlook
• TeamViewer, for remote diagnostics
• A mobile field-service app
• Nexonia, for expenses and mileage

Working conditions

• Regular travel across Pennsylvania, with occasional trips to nearby states. Mileage is reimbursed.
• Peak season runs August through mid-October, when hours and travel go up.
• You'll lift and carry equipment up to about 50 lbs.
• Initial training includes shadowing a senior technician.

Role Requirements

• 2+ years of experience in field service, desktop support, IT hardware support or a similar hands-on technical role
• Strong troubleshooting skills on Windows PCs and peripherals such as printers, scanners, cameras, monitors and UPS/battery backups
• Working knowledge of basic networking, including IP and MAC addresses and wired/wireless connectivity
• Experience with remote-access tools (e.g., TeamViewer) and ticketing systems (e.g., Jira)
• Able to diagnose problems methodically and tell a simple fix from a needed replacement
• Strong organizational and time-management skills, with the ability to plan routes and schedules independently
• Clear written communication for documenting visits and updating tickets
• Professional, courteous manner with school staff, administrators and IT teams
• Comfortable using a smartphone or tablet for field work and mobile apps
• Valid driver's license, clean driving record and access to a reliable personal vehicle
• Able to lift and carry equipment up to 50 lbs and to work in a variety of building environments
• Able to obtain and maintain Pennsylvania school clearances (PA State Police, PA Child Abuse History and FBI fingerprint checks) and complete the Act 168 employment history review
• High school diploma or equivalent; technical certification or post-secondary coursework in IT is an asset
• CompTIA A+, Network+ or a similar certification is an asset
• Experience supporting K-12 schools, public-sector customers or self-service/kiosk hardware is an asset

Pennsylvania school clearance requirements

Because this role involves working inside K-12 schools, it's a condition of employment that you:

• Get all three Pennsylvania clearances before your first school visit, and renew them at least every 60 months:
• PA State Police criminal history check
• PA Department of Human Services child abuse history clearance
• FBI fingerprint-based criminal background check
• Complete the Act 168 Sexual Misconduct/Abuse Disclosure and allow us to contact your current and former employers for an employment history review.
• Complete child abuse recognition and mandated reporter training (3 hours, renewed every 5 years)
• Report any arrest or conviction for a listed offense within 72 hours, using form PDE-6004
• Meet any additional requirements set by individual school districts, such as badging or site sign-in

Nice to have

• Experience supporting K-12 schools or other public-sector customers
• Experience with kiosks, card printers or self-service hardware
• Familiarity with Jira or another ticketing system
• CompTIA A+ or a similar certification
• Current PA school clearances you already hold

• Competitive compensation and benefits, including health coverage, paid time off, company holidays, and retirement savings options.
• Career growth opportunities through hands-on experience, technical training, and advancement within a growing technology organization.
• Variety and independence in your day-to-day work, with opportunities to solve technical challenges and work directly with customers.
• Company-provided tools, equipment, and support to help you succeed in the field.
• Meaningful work with a collaborative team, helping schools and educational organizations operate more safely, securely, and efficiently.